To promote, develop and transform arts, culture, museums, and heritage and languages services in order to contribute to nation building, good governance, social cohesion, moral regeneration and human capital development. To improve the quality of life of all South Africans through the development, transformation and promotion of sustainable sport and recreat...
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A three-year National Diploma (NQF level 6) or Bachelor’s Degree in Strategy and Policy Development / Development Studies / Public Policy or equivalent qualification related to the field as recognized by SAQA.
A minimum of 5 years of experience in Strategic Planning and Policy Development environment, of which 3 years must be at an Assistant Director level (Junior Management). A valid driver’s license (except for persons with disabilities).
DUTIES :
Facilitate the Batho Pele programmes within the department: Facilitate the implementation of Batho Pele principle by following up on issues raised during consultative meetings on a regular basis, attend and record issues raised during the stakeholder’s forum and submit to relevant offices for follow up, coordinate the process of conducting customers survey, record issues and ensure they are attended by relevant departments, facilitate the monitoring process of suggestion boxes.
Facilitate the development and implementation of service standards and service delivery plan: Coordinate development, monitoring and evaluation of service standards, management of reports for monitoring and evaluation of SDIP and facilitate feedback, coordinate development and review of SDIPs as per DPSA template, provide administrative and institutional support for all directorates to improve services to the people as per the SDIP cycle, communicate service standards to the public, conduct all awareness or advocacy projects and service complaints programme e.g. Presidential and Premier hotline.
Co-ordinate change management and service delivery improvement mechanisms: Facilitate implementation of changes management interventions, manage customer relations and frontline services improvement including complaint mechanisms, queue and reception management, facilitate development of service standards charter, facilitate implementation of Batho Pele programmes, facilitate service delivery improvement planning.
Coordinate mainstreaming of gender and women, people with disability, youth and older persons, as well as human rights programmes: Facilitate the presentations, awareness sessions and capacity development with regard to special groups, coordinate the impact of services within the department with regard to youth, children, older persons and people with disabilities, facilitate the integration of HDI’s and special groups within the department programmes, collaboration and partnership with institutions that are responsive to department programmes for special group.
Management of Human and Physical Resources: Manage the performance and development of employees within the division, develop and review operational plans for the division, evaluate and monitor performance and appraisal of employees, develop and ensure adherence to service delivery standards, conduct budget planning and monitor utilization in accordance with applicable prescripts, ensure proper management of assets within the division.
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