Desktop Engineer Based - Brits at Datacentrix

Responsibilities:

• Local DVR(CCTV) support
• LAN & WAN trouble shooting and support & monitoring
• Local Printer problems
• Installing and configuring new PC's/laptops/tablets with related SW (including user interfaces, printer drivers, e-mail, office etc)   
• Support all PC/laptop/tablet/cell phone related queries and connectivity issues
• Create, modify, delete network users
• Password Resets and user id management (e-mail, Internet, network)
• Create, modify, delete e-mail users
• PLC/SCADA connectivity support at plants
• Telephone and PABX equipment support
• Scanner Support
• VC support
• Wi-Fi Support
• VPN user creation and support(remote 3G access) including Fortigate client(SSL)
• BIOMETRICS enrollment 
• SQUBE T& A support -clocking 
• General housekeeping & JSOX activities
• Cellphone setup and connectivity and support on MDM
• Monitoring of local server backups and escalation of problems; off-site storage
• MIMECAST e-mail archive support for e-mail release
• Quotes and procurement of IT equipment and consumables e.g tapes

Minimum qualifications and Technical Knowledge required

• 3-4 years solid 1st line support and management experience in Microsoft environment
• A+, N+, MCSE certification
• MS SQL 2008  and 2012 installation and administration
• MS Active Directory and user access
• MS Exchange 2007/2010 installation and administration and 1st line support
• E-mail archiving and user accounts setups
• Symantec BKUPEXEC 20xx
• WSUS updates setup and administration
• Trend Micro Antivirus installation and administration
• Windows XP/ Windows 7/8/10 installation and administration
• MS Server 2008/2012 installation and administration
• MS Office 2007/8/10 installation 
• PC/laptop/tablets problem solving , setup and maintenance
• Firewalls concepts and configuration
• DELL/HP laptops and PC’s