Digital Account Manager at Accenture

Job Description

Responsibilities (include but not limited to):

• Work closely with the Account Director as well as the Project Manager
• Build positive and productive client relationships by demonstrating an understanding and sound knowledge of your client’s business and industries in which they operate
• Manage multi-level projects simultaneously
• Work with and draw on the expertise of the full spectrum of the agencies resources to develop integrated offerings to clients where necessary
• Deliver the highest quality of work and highest standard of creativity
• Produce top quality written work for clients on time, including proposals, presentations, and reports
• Deliver presentations to clients as and when required
• Day to day interactions with the team to ensure service levels and client deliverables are consistently met
• Ensure effective communication internally
• Co-ordinate and ensure successful orientation of new employees into the team
• Review price estimates with relevant stakeholders
• Assess project costs against client budgets, managing client and agency budgets on an ongoing basis
• Ensure invoicing and financial administration adheres to best practice
• Identify opportunities for expanding the financial potential of the client’s business over and above existing retainer
• Work with team on new and potential clients where appropriate
• Ensure meeting action reports, status reports, monthly reports, annual reviews, and other client admin is completed when required
• Actively manage own performance and career, utilizing the various platforms available
• Assist in the professional growth within the team
• Keep abreast on new trends in digital technology in accordance with industry best practice
• Keep abreast on competitor activity: reviewing and sharing with team members.

Qualifications

Qualification/Experience/Skill:

• Tertiary qualification: BSc/BA in business administration or relevant field
• Minimum 4 years working experience as a Digital Account Manager in an Advertising Agency or Technology sector
• Proficient in Office 365 (i.e. MS Teams/SharePoint/Outlook/Excel/Word etc.)
• Good understanding on contracts, SOW's and addendums
• Understands efficiency and profitability for their clients
• Working knowledge of data analysis and performance/operation metrics
• A good command of the English language
• Well versed in Digital (Digital savvy)
• Strong presentation skills
• Strong organizational and administrative skills
• Strong multitasking skills (ability to work on multiple projects at any given time)
• Passion for service excellence – results and solution oriented
• Great understanding of the design and development process including agile methodologies

Personal Attributes:

• Strong team player contributing towards positive and respectful collaboration
• Ability to perform within a high-pressure environment
• Resilient
• Accountable
• Reliable
• Positive can-do attitude
• Empathetic towards others
• Willingness to be challenged
• Meticulous with attention to detail
• Other: comfortable to work on-site (at the office) and comfortable to work on alcohol brands