Direct Sales - Base Administrator at Kazang

Job Description

• A vacancy exists for a Direct Sales – Base Administration within the Kazang - Micro Merchant Division, in Eastern Region (KZN).
• The Direct Sales – Base Administrator will report to the Regional Admin Supervisor by handling a range of administrative duties to ensure smooth and efficient operations. This role involves maintaining accurate records, managing communications, and assisting with various administrative tasks as required.

Key Responsibilities include, but are not limited to:

Reports and Dashboards

• Managing daily, weekly, and/or monthly reports that show the effectiveness of the various business units.
• Distributing said reports in the form of dashboards to the relevant Agent/Sales Manager.
• Kazang Retentions Worksheets – Device drop-offs
• Using reports to identify devices that stop trading.
• Escalating these to the relevant sales executive/agent.
• Ensure that any issues related to this are resolved satisfactorily by escalating to the relevant department head.

General Sales Administration

• Completes various admin tasks.
• Base Administration Responsibilities.
• Device orders & Allocations

Stock Take.

• Any ad-hoc administration as required by the company.
• Does ad-hoc support work for the Regional Manager.
• Work weekends where necessary.

In order to be considered for this position, the following requirements must be met:

• Matric/Grade 12.
• 3 – 5 years of administrative experience.
• Experience in working with Data.
• Must know about a CRM Systems – CR, Freshdesk.

Technical Competencies:

• Computer literacy – MS Office suite.
• Advance Excel – preferred.

Behavioural Competencies:

• Time Management & Multitasking – juggling multiple priorities, meeting deadlines, adapting under pressure.
• Communication – clear written and verbal expression; active listening; adapting to stakeholder needs.
• Customer Service Orientation – courteous, professional interactions; anticipating needs; resolving issues efficiently.
• Attention to Detail & Critical Thinking – accurate, precise work; spotting errors; evaluating and solving problems thoughtfully.
• Problem‑Solving & Resourcefulness – identifying challenges; generating solutions independently when needed.
• Adaptability & Flexibility – handling shifting priorities or unexpected tasks with composure and creativity.

Other Comments:

• Working hours: Monday to Friday (standard office hours) and Saturday & Sunday (on a rotational basis).