Executive: Client Engagement at SITA SOC (Ltd)

Purpose of the job

• Responsible for leading and driving new business development, client retention, satisfaction, marketing and revenue growth, championing client-centric strategies, overseeing relationship management frameworks, and collaborating cross-functionally to ensure the delivery of high-value solutions across the client portfolio.

Key Responsibility Areas

• Client engagement strategy development.
• Customer relationship management and retention.
• Business development, revenue and growth.
• Products packaging, solutioning and pricing.
• Marketing and brand management.
• Human capital management.

Qualifications and Experience

• Minimum: Degree in Business or Information Technology or equivalent NQF Level 7.
• Experience: 10 years of professional experience in client success, business development, client relations, marketing and revenue growth, ideally with exposure in both public and private sectors. 8 years at the Senior Management in a Large Organisation or equivalent.

Technical Competencies Description
Knowledge of:

• Knowledge of ICT products and services with strategic ICT industry insights.
• Knowledge of client relations and communication approaches.
• Deep understanding of public sector and government ICT requirements.
• Knowledge of business development, marketing and client retention strategies
• Knowledge and understanding of ICT technologies, legislation, policies and procedures and how they can be applied to improve service delivery.
• Knowledge of PFMA and procurement procedures in Government.
• Strategic business acumen.
• Technical competencies: Strategic pricing and Market research.
• Leadership competencies: Customer Experience; Negotiation; Communicating and Influencing; Outcomes driven
• Planning and Organising; Creative Problem-Solving; Relationship building and management; Managing People and
• Driving Performance; Decision-making; Responding to Change and Pressure and Strategic Thinking.
• Interpersonal/behavioural competencies: Empathy; Innovative; Collaborative; Agile; Integrity and Customer centricity.

Deadline:29th June,2026