Facilities Administrator - Succession Planning - JHB at CBRE Excellerate

Main purpose / objective of the position:

• Being the primary contact / liaison for the supplier’s administrative personnel Telephonically and E-mail Manage and resolve client / supplier complaints / queries and request
• Ensuring that the Suppliers invoices are
• Uploaded in the correct format
• Completed according to the set guidelines communicated to the Suppliers
• Data verified and checked – and moved to the correct next level
• All approved invoices processed and send to the client.
• Statistics is maintained of all transactions for the day
• Records are being kept (saved) on the central Knowledge drive
• Follow up and drive vendor invoicing to targeted KPI
• Maintain good long-term customer and client manager relationships.
• Decision making authority:
• Has the authority to execute all Key Performance Areas as stated on this form and in line with the Company approval framework and client policies and procedures.

Experience / Education:

• Minimum of Grade 12 or degree
• 2-3 year’s relevant experience in invoicing and end-user support
• Experience within the Facilities Management field is essential
• Strong technical knowledge of Retail experience will be preferred

Skills required:

• Computer literacy; Infor EAM; MS Office - Excel and Word; Outlook; Administration Skills; Time Management; Telephone skills.

Knowledge required:

• Contract Management (SLA Suppliers etc.); Financial principles / processes (costings) Policies and procedures Preparation of reports, including dashboards, Administration skills, Communication skills
• Competencies required:
• Assertive; Tolerance for Routine; Communication (Fluency in languages appropriate to target client community); English and Afrikaans essential
• Systematic Thinking; Methodical; Tolerance for stress; Drive and productivity; Teamwork and Co-operation; Customer and Quality Focus; Accuracy