Facilities Management Administrator at CBRE Excellerate

Main purpose/objective of the position:

• Being the primary contact / liaison for the supplier’s administrative personnel Telephonically and E-mail. Manage and resolve client / supplier complaints / queries and request.
• Ensuring that the Suppliers invoices are uploaded in the correct format.
• Completed according to the set guidelines communicated to the Suppliers.
• Data verified and checked – and moved to the correct next level.
• All approved invoices processed and send to the client.
• Statistics is maintained of all transactions for the day.
• Records are being kept (saved) on the central Knowledge drive.
• Maintain good long-term customer and client manager relationships.

Decision making authority:

• Has the authority to execute all Key Performance Areas as stated on this form and in line with the company approval framework and client policies and procedures.

Experience / Education:

• Minimum of Grade 12.
• 2-3 year’s relevant experience in invoicing and end-user support.
• Experience within the Facilities Management field is preferable.

Skills required:

• Computer literacy.
• Infor EAM.
• MS Office - Excel and Word.
• Outlook.
• Administration Skills.
• Time Management.

Telephone skills.

• Knowledge required:
• Contract Management (SLA Suppliers etc).
• Financial principles / processes (costings).
• Policies and procedures.
• Preparation of reports, including dashboards.
• Administration skills, Communication skills.

Competencies required:

• Assertive.
• Tolerance for Routine.
• Communication (Fluency in languages appropriate to target client community).
• Systematic Thinking.
• Methodical.
• Tolerance for stress.
• Drive and productivity.
• Teamwork and Co-operation.
• Customer and Quality Focus.
• Accuracy.