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  • Posted: Sep 24, 2021
    Deadline: Not specified
  • KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, dis...
    Read more about this company


    Finance Team Manager

    About Job

    Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses

    The PSG Department provides consultancy services to the Kerridge CS application software.  The Department also provides customers with a wide variety of other services including the installation of new software and customer training


    Main Duties and Responsibilities

    • Support team members with business discovery, training and implementation of KCS systems mainly at customer sites, delivering consultancy services, focusing on ERP Implementations in particular.  

    • Provide the team with the relevant support and mentoring to meet their individual needs

    • Identify and replicate problems that require a software change by Development

    • Work in conjunction with the Project Managers to plan resources and projects efficiently

    • Work with other departments and customer, during the implementation to provide solutions to the customer

    • Manage all aspects of the day-to-day operation of the team 

    • Ensure the team provides customers with an efficient, professional high quality Service in accordance with the KCS Values

    • Assist team to resolve problems and queries

    • Build and develop good relationships with Customers and other KCS Departments

    • Support, motivate and develop the team

    • Ensure the team receive the necessary training

    • The role involves travel to customer sites and may also include travel to our offices overseas. 

    • The Team Managers main duties and responsibilities will be:

    • Ensuring that the Team provides an efficient high quality Service in accordance with the KCS Values

    • Pro-actively taking an overview of the Project Delivery  provided by the Team, addressing any issues as necessary

    • Monitoring the Teams on a regular basis and in particular:
       - Ensuring that the team scheduling is accurate and planned efficiently
       - Reviewing all Team members performance on a regular  basis and offering guidance and advice where necessary
       - Ensuring the workload is evenly distributed amongst the team and the team members undertake a wide variety of tasks
       - Ensuring the team provides effective correct and prompt consultancy to our clients

    • Identifying personnel with specific training needs or with the potential to develop further, and implementing a training plan 

    • Developing the team members so they can provide professional Consultancy and Customer Training 

    • Ensuring the team work together as a team and adopt a more pro-active approach to communicate effectively and building good customer relationships

    • Ensuring that the Team provides the appropriate Consultancy assistance to the KCS foreign offices and other KCS departments,

    • Ensuring the team follows and applies the standard KCS Procedures and Practices

    • Pro-actively and regularly reviewing the skill base and composition of the team to ensure the optimum Service is delivered, making best use of resources and recommending changes as appropriate 

    • Alerting the PSG Director and / or Project Managers as necessary regarding any Team issues or problems, and dealing with these when appropriate

    • Pro-actively undertaking a wide variety of Consultancy work following the correct procedures and practices

    • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems and encouraging other Consultants to do this

    • Pro-actively adding to and using the internal set of tools such as Intranet to gain and share knowledge and encouraging other Consultants to do this

    • Improving relationships with customers, and when necessary acting as a key contact for customers, preparing for and attending meetings as required

    • Effectively handling complaints and call escalation requests from customers, referring any serious complaints to the PSG Director and or Project Managers 

    • Work with the other colleagues and managers to ensure that a consistent approach is adopted to projects at all times by all members of the PSG teams

    • Pro-actively analysing the work undertaken by the team and identifying ways in which we can improve the efficiencies

    • Assisting the management team to review implementations and revise or develop new PSG Procedures, ensuring that all PSG personnel are aware of these

    • Assisting the PSG Director to recruit new PSG personnel 

    • Alerting Senior personnel and the management team as necessary regarding any sensitive customer issues

    • Taking the initiative and identifying ways in which the Implementations Department can be improved and work with the management team to implement new initiatives

    • Undertaking any other projects as required by the PSG Director

    Knowledge and Experience

    • A minimum of 2 years’ experience working as an implementer for software house or senior experience gained in the relevant finance sector of business.

    • Experience in managing an effective Finance Team

    • Proficient in Microsoft Office and producing high quality documentation (consultancy documents i.e. Visit Forms, Visit Notes and business cases including business discovery and producing system specifications) 

    • Extensive experience in a customer-focused role in a service oriented environment

    • A good knowledge of Finance Practices

    • Exposure   or qualification in PRINCE 2 or other recognised project methodology

    • Experience of mentoring and/or assisting to develop PSG personnel 

    Job Function Competencies

    • Direction and Clarity - To provide clear roles and responsibilities to individuals and teams and aligning them with organisational goals and objectives.

    • Planning - To create timelines for tasks and identify resources required and risks.

    • Organising - To systematically arrange resources (human and other) in such a manner that planned activities can be achieved.

    • Managing Operations and Budgets - To apply management principles and financial principles to optimise operational development areas.

    • Team Working - To work collaboratively with others; building and maintaining relationships with team members; constructively resolving conflict; being respectful of others’ views and their contributions; meeting team commitments and targets.

    • Communication - This competency involves conveying verbal and written information clearly, effectively and in an expressive manner; changing communication styles to suite the intended audience; maintaining suitable tone and speed; ensuring two-way communication through active listening and effective expression of information.

    Personal Skills Required

    • Strong leadership, motivational and coaching skills

    • Ability to talk to all levels of customer (from end user to Directors)

    • Possess good investigation skills to tackle unfamiliar problems using previous experience within the role

    • Systematic and logical approach to problem solving

    • Excellent verbal and written communication skills with the ability to communicate meaningfully at both board and end user level. 

    • Be professional, organised and be able to prioritise and manage workload

    • Adaptable, positive and pro-active

    • Able to work under pressure

    • Be calm under pressure and manage stressful situations

    • Be organised and manage workload efficiently

    • Strong customer service skills

    • Ability to delegate and supervise activities and tasks. 

    • Good listener

    • Special Conditions: This role requires you to have a valid driver’s license and a suitable vehicle to drive long distances. 

    Method of Application

    Interested and qualified? Go to Kerridge Commercial Systems South Africa on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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