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  • Posted: Sep 24, 2021
    Deadline: Not specified
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  • KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, dis...
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    Finance Team Manager

    About Job

    Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses

    The PSG Department provides consultancy services to the Kerridge CS application software.  The Department also provides customers with a wide variety of other services including the installation of new software and customer training

     

    Main Duties and Responsibilities

    • Support team members with business discovery, training and implementation of KCS systems mainly at customer sites, delivering consultancy services, focusing on ERP Implementations in particular.  

    • Provide the team with the relevant support and mentoring to meet their individual needs

    • Identify and replicate problems that require a software change by Development

    • Work in conjunction with the Project Managers to plan resources and projects efficiently

    • Work with other departments and customer, during the implementation to provide solutions to the customer

    • Manage all aspects of the day-to-day operation of the team 

    • Ensure the team provides customers with an efficient, professional high quality Service in accordance with the KCS Values

    • Assist team to resolve problems and queries

    • Build and develop good relationships with Customers and other KCS Departments

    • Support, motivate and develop the team

    • Ensure the team receive the necessary training

    • The role involves travel to customer sites and may also include travel to our offices overseas. 

    • The Team Managers main duties and responsibilities will be:

    • Ensuring that the Team provides an efficient high quality Service in accordance with the KCS Values

    • Pro-actively taking an overview of the Project Delivery  provided by the Team, addressing any issues as necessary

    • Monitoring the Teams on a regular basis and in particular:
       - Ensuring that the team scheduling is accurate and planned efficiently
       - Reviewing all Team members performance on a regular  basis and offering guidance and advice where necessary
       - Ensuring the workload is evenly distributed amongst the team and the team members undertake a wide variety of tasks
       - Ensuring the team provides effective correct and prompt consultancy to our clients

    • Identifying personnel with specific training needs or with the potential to develop further, and implementing a training plan 

    • Developing the team members so they can provide professional Consultancy and Customer Training 

    • Ensuring the team work together as a team and adopt a more pro-active approach to communicate effectively and building good customer relationships

    • Ensuring that the Team provides the appropriate Consultancy assistance to the KCS foreign offices and other KCS departments,

    • Ensuring the team follows and applies the standard KCS Procedures and Practices

    • Pro-actively and regularly reviewing the skill base and composition of the team to ensure the optimum Service is delivered, making best use of resources and recommending changes as appropriate 

    • Alerting the PSG Director and / or Project Managers as necessary regarding any Team issues or problems, and dealing with these when appropriate

    • Pro-actively undertaking a wide variety of Consultancy work following the correct procedures and practices

    • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems and encouraging other Consultants to do this

    • Pro-actively adding to and using the internal set of tools such as Intranet to gain and share knowledge and encouraging other Consultants to do this

    • Improving relationships with customers, and when necessary acting as a key contact for customers, preparing for and attending meetings as required

    • Effectively handling complaints and call escalation requests from customers, referring any serious complaints to the PSG Director and or Project Managers 

    • Work with the other colleagues and managers to ensure that a consistent approach is adopted to projects at all times by all members of the PSG teams

    • Pro-actively analysing the work undertaken by the team and identifying ways in which we can improve the efficiencies

    • Assisting the management team to review implementations and revise or develop new PSG Procedures, ensuring that all PSG personnel are aware of these

    • Assisting the PSG Director to recruit new PSG personnel 

    • Alerting Senior personnel and the management team as necessary regarding any sensitive customer issues

    • Taking the initiative and identifying ways in which the Implementations Department can be improved and work with the management team to implement new initiatives

    • Undertaking any other projects as required by the PSG Director

    Knowledge and Experience

    • A minimum of 2 years’ experience working as an implementer for software house or senior experience gained in the relevant finance sector of business.

    • Experience in managing an effective Finance Team

    • Proficient in Microsoft Office and producing high quality documentation (consultancy documents i.e. Visit Forms, Visit Notes and business cases including business discovery and producing system specifications) 

    • Extensive experience in a customer-focused role in a service oriented environment

    • A good knowledge of Finance Practices

    • Exposure   or qualification in PRINCE 2 or other recognised project methodology

    • Experience of mentoring and/or assisting to develop PSG personnel 

    Job Function Competencies

    • Direction and Clarity - To provide clear roles and responsibilities to individuals and teams and aligning them with organisational goals and objectives.

    • Planning - To create timelines for tasks and identify resources required and risks.

    • Organising - To systematically arrange resources (human and other) in such a manner that planned activities can be achieved.

    • Managing Operations and Budgets - To apply management principles and financial principles to optimise operational development areas.

    • Team Working - To work collaboratively with others; building and maintaining relationships with team members; constructively resolving conflict; being respectful of others’ views and their contributions; meeting team commitments and targets.

    • Communication - This competency involves conveying verbal and written information clearly, effectively and in an expressive manner; changing communication styles to suite the intended audience; maintaining suitable tone and speed; ensuring two-way communication through active listening and effective expression of information.

    Personal Skills Required

    • Strong leadership, motivational and coaching skills

    • Ability to talk to all levels of customer (from end user to Directors)

    • Possess good investigation skills to tackle unfamiliar problems using previous experience within the role

    • Systematic and logical approach to problem solving

    • Excellent verbal and written communication skills with the ability to communicate meaningfully at both board and end user level. 

    • Be professional, organised and be able to prioritise and manage workload

    • Adaptable, positive and pro-active

    • Able to work under pressure

    • Be calm under pressure and manage stressful situations

    • Be organised and manage workload efficiently

    • Strong customer service skills

    • Ability to delegate and supervise activities and tasks. 

    • Good listener

    • Special Conditions: This role requires you to have a valid driver’s license and a suitable vehicle to drive long distances. 

    Method of Application

    Interested and qualified? Go to Kerridge Commercial Systems South Africa on workforcenow.adp.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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