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  • Posted: Oct 6, 2021
    Deadline: Not specified
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    Kaelo Engage is a content marketing agency specialising in creating socially responsible content. Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
    Read more about this company

     

    Gap Executive Office Consultant (Temporary)

    Job Description

    The Executive Office Consultant manages all stakeholder escalations and complaints with the highest level of excellence, exercising a large degree of individual discretion. Working independently but collaborative in nature and ensuring continuous improvement and process improvement

    KEY OUTCOMES (not limited to) Level 4 and 5 process elements

    • Manage service and channels: Direct, Indirect and outbound
    • Manage all stakeholders with a focus on employers and intermediaries
    • Manage operational queries with immediate action and expectations
    • Manage the team that ensures an operational internal system remains in place to monitor the fair treatment of the complainants in rejections and complaints 

    Manage escalations and complaints
    - Ensure the complaints and rejection data is analysed in order to identify and address any recurring or systematic problems and potential and operational risks by: 
    -- Analysing the causes of individual complaints so as to identify root causes common to the different types of complaints 
    -- Considering whether such root causes may also affect the processes or products, including those not directly complained of; and 
    -- Correcting, where reasonable to do so, such root causes 
    - Conduct monthly Trend analysis 
    - Ensure that proper feedback and trends analysis are documented and communicate to the relevant departments
    - Reporting and maintenance of all relevant registers
     

    Qualifications

    SPECIAL REQUIREMENTS

    PERSON DETAILS: WORK EXPERIENCE
    REQUIRED

    • Executive queries and complaints resolution
    • Knowledge and experience in the Health Industry
    • Working on social media platforms

    PREFERRED

    EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
    REQUIRED

    • Matric 
    • Computer literate 
    • Knowledge of FAIS legislation  
    • Regulatory Exams a qualified representative level 

    PREFERRED

    • 3 Years’ experience within the Gap Cover industry 

    TECHNICAL SKILLS OR KNOWLEDGE
    REQUIRED

    • Customer focus 
    • Time management 
    • Excellent verbal and written communication skills 
    • Interpersonal skills 

    PREFERRED

    • Product Knowledge

    Additional Information

    •       Accountability
    •       Action orientated
    •       Communication
    •       Business writing and presentation skills
    •       Problem solving skills
    •       Creative thinking         
    •       Strong relationship skills
    •       Growth and development mind-set     
    •       Planning and organisation
    •       Resilient and adaptive     
    •       Systems thinking and connecting ability     
    •       Professional and brand conscious

     

    Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information. 

    Method of Application

    Interested and qualified? Go to Kaelo Engage on jobs.smartrecruiters.com to apply

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