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Kaelo Engage is a content marketing agency specialising in creating socially responsible content. Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
Job Description
The Executive Office Consultant manages all stakeholder escalations and complaints with the highest level of excellence, exercising a large degree of individual discretion. Working independently but collaborative in nature and ensuring continuous improvement and process improvement
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Manage escalations and complaints
- Ensure the complaints and rejection data is analysed in order to identify and address any recurring or systematic problems and potential and operational risks by:
-- Analysing the causes of individual complaints so as to identify root causes common to the different types of complaints
-- Considering whether such root causes may also affect the processes or products, including those not directly complained of; and
-- Correcting, where reasonable to do so, such root causes
- Conduct monthly Trend analysis
- Ensure that proper feedback and trends analysis are documented and communicate to the relevant departments
- Reporting and maintenance of all relevant registers
Qualifications
SPECIAL REQUIREMENTS
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
PREFERRED
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
PREFERRED
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
PREFERRED
Additional Information
Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information.
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