General Manager – Retail Supply Chain – R1Mil – R900K at Hire Resolve

Hire Resolve’s client in the Retail industry is urgently seeking the expertise of an experienced General Manager to join their team in Gauteng.
Responsibilities:

• Ensure achievement of profitability by managing margins and discounts
• Ensure the G. Fox ways of selling is adhered to by Sales Reps
• Monitor and manage expenditure within flexi budgeting (revenue and income achievement)
• Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch
• Ensure goods received are checked, GRV’ed and put away daily
• Ensure accuracy of stock through daily cycle counts
• Ensure customer satisfaction by delivering in full and on time
• Achieve agreed Customer Service turnaround standards
• Ensure deliveries to Customers by the couriers are within agreed service standards
• Monitor Customer service standards in the Call Centre /Internal Sales
• Ensure the Warehouse operates within standard operating procedures
• Ensure all complaints and queries are resolved within SLA’s e.g., logistics, pricing, returns and repairs
• Establish and build Customer relationships and take personal ownership of resolving complaints
• Drive usage of digital platform by promoting and implementing online transactions
• Manage head counts and overtime within agreed budgets
• Maintain effective leave planning and absenteeism management
• Facilitate training and development interventions
• Review performance in discussion with employees, agree ratings and set goals for new period
• Continuously communicate and provide constructive feedback and coaching to employees
• Take disciplinary action where required
• Develop formal succession plan for key positions
• Adhere to OHSA requirements e.g., training, safety reps, administration, meetings
• Ensure the protection and security of all company assets within policy and procedure
• Implement and ensure adherence to all internal controls
• Compile meaningful and accurate management reports

Requirements:

• Grade 12
• 3-year qualification in Business Management or Commerce
• 8-10 years Sales and Operational Management preferably in the PPE industry at a Senior Management Level
• Strong Leadership skills
• Organized with attention to detail
• A team player who works well with others
• Proactive nature
• Excellent Communication skills and interpersonal skills