Global Service Manager at Vodacom

Role Purpose

• The Global Service Manager role based within Commercial Operations.

Role purpose:

• To provide Service Management support to both local and Global Customers across multiple countries or regions focussing on the implementation of  new business opportunities, improvement of service offerings, increasing NPS Advantage or supporting a global customer bid.  

Your responsibilities will include:

• Provide Service Management to any local or global customer as needed, restoring confidence in Vodafone and Vodacom. 
• Parachute in to own, manage and resolve issues and support both VGE, Local  and customer business drivers, formulating short term service improvement, service development plans and end to end process improvements in organisation and across international boundaries
• Supports the delivery of complex programmes (Complex RFP Implementations, technology led programmes)  by owning service activities and driving through to successful completion across international boundaries
• Own and deliver WIP opportunities to drive and accelerate IYR across regions
• Own, drive and support short and long  term initiatives to drive NPS advantage  

The ideal candidate for this role will have

• Matric / Grade 12 essential
• 5+ years of relevant job experience
• Excellent technology knowledge within mobile and fixed communication, negotiation skills, and the ability to influence 
• ITIL Certified or equivalent commercial experience
• Programme Management (Prince2)

Skills and competencies:

• Planning & Organising 
• Team & Collaborative Working 
• Effective Relationships & Networking 
• Effective Communication 
• Results Focused 
• Thinking & Acting Strategically 
• Decision Making & Problem Solving
• Innovation, Drive & Ambition 
• Change, Adaptability & Flexibility 
• Experience managing customer relationships
• Ability to work as part of a global and local team

Closing date for Applications: 17 June 2021 

The base location for this role is, Midrand, Vodacom Campus

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.