Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts....
Job Purpose
The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Concierge, Porte Cochere and
across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and
that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.
Education
3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
Experience
Skills and Knowledge
Key Performance Areas
Delivered Guest Relations Plan
Shift Management
Guest Relations Standards & Governance
People Management
Budget Management
Develop and manage the guest relations budget for the hotel including:
Customer Experience Management
Build your CV for free. Download in different templates.
Join our happy subscribers