Head of Customer Services at Mondi Group

Head of Customer Services - (573)

Minimum years relevant experience: 7-10 years

Job Purpose:

• Reporting to the Chief Commercial Officer, the incumbent of this role will identify customers’ needs to achieve customer centricity; and will ensure management of order to cash process, production planning, customer service inquiries and generate cross-selling. 

 
Education: Essential

• Minimum Bachelor’s Degree with a Commercial specialisation

Job Experience:

• Minimum of 7 years’ experience in a Senior Customer service / Commercial role
• SAP and Microsoft Office knowledge and experience
   

Licenses/ Certifications:

• Valid driving license

Key Performance Areas:

• Develops and manages a high performing team
• Customer order handling and reduction of order entry error rate
• Transactional contact management
• Up & cross-selling (within defined framework)
• Invoicing and Claims management
• Continuous improvement of production planning systems, processes and operations
• Manages stock according to defined service levels
• Dedicated point of contact for day to day customer interaction across all customer requirements
• Continuous review of credit limits
• Overall management of pricing master
• Manages outcome and actions of employee satisfaction survey
• Aligns with key stakeholders
• Sales and Operations facilitation through the order board
   

Job Competencies/ Attributes/Skills– Essential:

• Ability to work  independently and under pressure and ensure all ensure reporting deadlines are met
• Continuous improvement mind-set and ability to identify opportunities for continuous improvement of systems and processes
• Self-motivated and self-starter
• Strong work ethic
• High attention to detail
• Good communication, leadership and interpersonal skills
• Team player

Closing Date: 18/3/2020