Head of Resources at HeroTel

PURPOSE OF THE ROLE:

The Head of Human Resources is responsible for leading all aspects of the employee lifecycle from a strategic, governance, compliance, and culture perspective. Reporting directly to the CEO, the incumbent works closely with the EXCO and Manco leadership team to ensure that Herotel’s Human Resources initiatives are aligned with the company’s overall strategy and goals.

Key Performance Areas would include, but are not limited to:

• HR strategy, governance, compliance, and culture
• Adherence with CEO, Board, and sub-committee requirements, that is aligned to Herotel’s shareholder policy and industry best practice.
• HR advice and support is provided to CEO and EXCO, including HR best practice.
• Develop and implement National HR strategy and plan (plan, organise, activate, control), aligned with Operational strategy and tactics.
• Serve as business champion in adhering to and supporting initiatives relating to the business values and culture.
• Implement, communicate and maintain standardised National HR policies, practices and processes.I
• Implement effective controls (including policy, training, guidelines, etc.) to ensure adherence to HR governance and compliance.
• Partner with the Learning and development department in order to drive skills upliftment.

NSO and National functions:

• Provide adequate and effective national talent management solutions for the business, as required, including: Recruitment, Employee benefits, Performance Management, Employee Relations, Compliance

Specific Outputs include:

• Provide subject matter expert advice, support and any required HR related training to the Operations team and other functional business leaders.
• Draft and be guided by Partnership Agreements in partnering with Operations and other functional teams.
• Develop and implement effective remuneration, employee benefits and wellness policy, frameworks, and programmes, in conjunction with the EXCO team.
• Job description design, job grading and maintenance of company organisational design blueprint.
• Draft succession planning frameworks for top talent.
• Manage and Lead National HR to perform at optimal levels.
• Manage national HR suppliers and outsourced services, ensuring efficiency and high levels of service.
• Provide and support effective and efficient national HR systems, including recruitment, national document library and other HR systems.
• Ensure HR administration functions are carried out timeously and accurately (e.g., payroll inputs, maintenance of employee records and documenting of processes and controls).
• Project management and oversight of HR input with regard to B-BBEE compliance programme to ensure that the programme is on track for the achievement of B-BBEE targets.
• Manage and drive Employment Equity and transformation plan and programmes.
• Professional relationship management with external stakeholders, such as the Department of Employment and Labour and service providers.
• Develop and maintain standardised HR templates and employment contracts.
• Provide HR support and advice for group companies.

Financial

Draft and manage adherence to the National Human Resources Budget.

• Reporting (accurate and on time)
• Board, EXCO and HR reporting.
• Compliance and ad hoc reporting.
• KPI and team performance reporting.
• Include Learning and development department reporting into all HR reporting.

Values, Culture and MOS (Management Operating System)

• Adhere to, support and drive behaviours that align with Herotel’s values and culture within the Human Capital team and the wider organisation through implementing any agreed upon programmes or initiatives.
• Adhere to MOS (Management Operating System) principles within HC department.
• Perform duties in accordance with the Herotel Playbook and company policies

Key Outputs

• HR strategy, governance, compliance, and culture
• Strategic HR partner to CEO and EXCO.
• National HR strategy and tactical plans.
• CEO, Board, and sub-committee requirements.
• HR Governance, Policy, Standards, and Compliance.

NSO and National functions:

• National Talent Management (employee lifecycle).
• Human Resources team leadership and performance.
• HR Systems and Administration.
• HR B-BBEE compliance and transformation programmes.
• Partner with Operations and other functions as HR advisor, and talent management subject matter expert.

Financial

• Human Resources budget development and management.

Reporting

• Board, EXCO and HR reporting.
• Compliance and ad hoc reporting.
• KPI and team performance reporting.

Values, Culture and MOS (Management Operating System)

• Act as values and culture champion with leadership team.
• Adhere to MOS (Management Operating System) principles within HR department.
• Perform duties in accordance with the Herotel Playbook.

The successful candidate must have the following knowledge, skills, and attributes:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels of the company.
• Strong analytical skills, with the ability to use data to inform HR strategy and decision-making.
• Demonstrated leadership and management skills (plan, organise, activate, control), with the ability to motivate and develop a high-performing HR team.
• Knowledge of industry best practice, including HR compliance and governance.

Qualifications and Experience:

• Bachelor’s degree in HR, Business Administration, or related field.
• 8+ years of experience in HR, with a proven track record of success in developing and implementing HR strategy and programmes.
• Experience working in a telecommunications or technology company preferred.