Internal Accounts Manager - Midrand at Rectron South Africa

• The role of the Internal Account Manager – Evar is to ensure that the sales process is managed from the initial enquiry through to delivery.  You are responsible for ensuring that all quotes are done timeously, orders processed, all queries dealt with and resolved with feedback to the partner.  You will be required to manage the team pipeline daily with regular updates given to stakeholders.
• Internal Account Managers are responsible for communication specials, launches and events to the partners base and ensuring exposure of all our brands to the right partners. The Internal Account Manager – Evar will manage Rectron’s strategic partner base, the job requires that you form a strong partnership with an External Account Manager to drive key strategies and meet Rectron’s overachieving targets.

Outputs and Responsibilities

Customer Base

• Managing the assigned customer base, building strong relationships and driving key product lines
• Assisting with ALL customer enquiries when needed
• Contact details to be updated on Customer Base and on ERP system
• Managing the credit limit available and cover where needed.
• Ensure that accounts are current and queries resolved
• Signing up new customers that meet the criteria
• Daily pipeline management

Sales and Pipeline Management

• Accurately process purchase orders on Rectron’s ERP system. Read customer requests carefully, ensuring that quotes are done quickly and accurately
• Ensure month on month growth in partner base across all brands
• Keep client updated on order status
• Ensure that components processed are correct and compatible
• Ensure that the team pipeline is accurately up to date and maintain pipeline coverage in order to achieve monthly sales targets
• Work with the Rectron Product Management team to identify opportunities for growth across all Rectron brands

Query Management

• Should there be any queries on orders by partners, ensure that queries are raised with the correct department as quickly as possible and then providing all stakeholders with the necessary feedback

Knowledge

• Maintain a good level of knowledge across all Rectron product and solution offerings
• Online training must be up to date and completed when required
• Attending scheduled internal and external training sessions when needed (after 17:00 or weekends if needed)
• Share knowledge within the team using internal tools

Communications

• Communicate in a clear and professional manner both internally and externally
• Ensure that all quotes are responded to within the Rectron SLA time frame
• Proactively communicate status updates to resellers, especially in times where there might be a delay in operations
• Clear communications with internal stakeholders (Product Managers, Warehouse, Admin etc.)
• Proactively keep your Sales Manager up to date with regards to your pipeline

Core Competencies

Computer literacy and PC skills

• Ability to effectively navigate and use a Windows based PC
• Microsoft Excel: Basic knowledge to complete dealer base template and other spreadsheets which may be required
• Microsoft Outlook: Sending/receiving emails, out of office settings, scheduling meetings, attachments
• Microsoft Teams: Sending/receiving messages, joining conference calls, setting up meetings
• Ability to effectively use Microsoft Office 365 – Excel, Word, Outlook, SharePoint
• Must be able to do internet research if necessary 
• Effective Communication
• Communicate politely and effectively across internal and external stakeholders
• Getting back to stakeholders timeously
• Manage expectations with stakeholders
• Work in a team
• Collaborate across internal and external stakeholders

Organisation

• Manage time
• Prioritising of tasks
• Planning and organising
• Learn independently
• Work under pressure

Problem Solving

• Listening and effectively analyse and solve problems
• Proactively find solutions to problems using all available resources
• Know when to ask for help from internal resources and leadership

Negotiating

• Preparation and planning skills
• Knowledge of the subject matter being negotiated
• Ability to think clearly and rapidly under pressure and uncertainty
• Ability to persuade others

Customer Management

• Ensure dealer base is updated correctly and any customer changes
• Customer breadth
• Accurate and timeous order processing – all orders must be processed on the same day as they are received

Training

• Maintain expert level on product knowledge
• Brand Training requirements must be kept up to date
• Attendance of training sessions – online and in person
• Self-learning

Relationships

• Internal – Product Managers, Sales, Leadership team
• External – Partners, Vendors

Education/Qualification, Skills and Experience

Education/Qualification

• Minimum: Matric or higher education preferably Sales/IT qualification

Experience (experience required for the job)

• At least 2 years’ experience in an IT sales environment
• Proficiency in using Microsoft suite applications
• Relevant brand knowledge and excellent communication engagement.
• Business acumen refers to a high level of alertness to the business landscape
• Strong customer relationships
• Self-motivated and driven to go beyond the sales targets given