Jobs at Rectron South Africa

• The role of the Internal Account Manager – Evar is to ensure that the sales process is managed from the initial enquiry through to delivery.  You are responsible for ensuring that all quotes are done timeously, orders processed, all queries dealt with and resolved with feedback to the partner.  You will be required to manage the team pipeline daily with regular updates given to stakeholders.
• Internal Account Managers are responsible for communication specials, launches and events to the partners base and ensuring exposure of all our brands to the right partners. The Internal Account Manager – Evar will manage Rectron’s strategic partner base, the job requires that you form a strong partnership with an External Account Manager to drive key strategies and meet Rectron’s overachieving targets.

Outputs and Responsibilities

Customer Base

• Managing the assigned customer base, building strong relationships and driving key product lines
• Assisting with ALL customer enquiries when needed
• Contact details to be updated on Customer Base and on ERP system
• Managing the credit limit available and cover where needed.
• Ensure that accounts are current and queries resolved
• Signing up new customers that meet the criteria
• Daily pipeline management

Sales and Pipeline Management

• Accurately process purchase orders on Rectron’s ERP system. Read customer requests carefully, ensuring that quotes are done quickly and accurately
• Ensure month on month growth in partner base across all brands
• Keep client updated on order status
• Ensure that components processed are correct and compatible
• Ensure that the team pipeline is accurately up to date and maintain pipeline coverage in order to achieve monthly sales targets
• Work with the Rectron Product Management team to identify opportunities for growth across all Rectron brands

Query Management

• Should there be any queries on orders by partners, ensure that queries are raised with the correct department as quickly as possible and then providing all stakeholders with the necessary feedback

Knowledge

• Maintain a good level of knowledge across all Rectron product and solution offerings
• Online training must be up to date and completed when required
• Attending scheduled internal and external training sessions when needed (after 17:00 or weekends if needed)
• Share knowledge within the team using internal tools

Communications

• Communicate in a clear and professional manner both internally and externally
• Ensure that all quotes are responded to within the Rectron SLA time frame
• Proactively communicate status updates to resellers, especially in times where there might be a delay in operations
• Clear communications with internal stakeholders (Product Managers, Warehouse, Admin etc.)
• Proactively keep your Sales Manager up to date with regards to your pipeline

Core Competencies

Computer literacy and PC skills

• Ability to effectively navigate and use a Windows based PC
• Microsoft Excel: Basic knowledge to complete dealer base template and other spreadsheets which may be required
• Microsoft Outlook: Sending/receiving emails, out of office settings, scheduling meetings, attachments
• Microsoft Teams: Sending/receiving messages, joining conference calls, setting up meetings
• Ability to effectively use Microsoft Office 365 – Excel, Word, Outlook, SharePoint
• Must be able to do internet research if necessary 
• Effective Communication
• Communicate politely and effectively across internal and external stakeholders
• Getting back to stakeholders timeously
• Manage expectations with stakeholders
• Work in a team
• Collaborate across internal and external stakeholders

Organisation

• Manage time
• Prioritising of tasks
• Planning and organising
• Learn independently
• Work under pressure

Problem Solving

• Listening and effectively analyse and solve problems
• Proactively find solutions to problems using all available resources
• Know when to ask for help from internal resources and leadership

Negotiating

• Preparation and planning skills
• Knowledge of the subject matter being negotiated
• Ability to think clearly and rapidly under pressure and uncertainty
• Ability to persuade others

Customer Management

• Ensure dealer base is updated correctly and any customer changes
• Customer breadth
• Accurate and timeous order processing – all orders must be processed on the same day as they are received

Training

• Maintain expert level on product knowledge
• Brand Training requirements must be kept up to date
• Attendance of training sessions – online and in person
• Self-learning

Relationships

• Internal – Product Managers, Sales, Leadership team
• External – Partners, Vendors

Education/Qualification, Skills and Experience

Education/Qualification

• Minimum: Matric or higher education preferably Sales/IT qualification

Experience (experience required for the job)

• At least 2 years’ experience in an IT sales environment
• Proficiency in using Microsoft suite applications
• Relevant brand knowledge and excellent communication engagement.
• Business acumen refers to a high level of alertness to the business landscape
• Strong customer relationships
• Self-motivated and driven to go beyond the sales targets given

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The main purpose of the job is to ensure growth by effective product planning, marketing and sales of the products.

• Management of the product lifecycle, by gathering and prioritizing the product and customer requirements, defining the vision and working closely with suppliers, to deliver winning products and solutions to the market.
• Effectively working in conjunction with sales, marketing, and technical support teams ensuring that customer satisfaction and revenue goals are met.
• Ensure that all product and marketing efforts support Rectron’s overall strategy and goals.
• Effectively communicating with the chosen supplier and ensuring that all requirements are met, and providing proper feedback to the sales team, finance, and marketing where applicable.
• Take responsibility for recruiting customers to build up the customer base. By achieving this objective, you will be required to provide regular training for the sales team as well as customers on your product suite.
• Ensure that you will be the largest contributor in terms of customer recruitment on your product line and will need to personally cement relationships with the bulk of your customer base.
• Facilitate with marketing dept., for driving all go to market activities on your product line, within Rectron. (in accordance with Rectron’s full product offering, strategy and customer requirements) This includes PR, Advertising, Social media, relationship building activities, Trade marketing and direct communication where necessary.
• Enthusiasm in spending time in the market to understand their problems and find innovative solutions for the broader market. In conjunction with this is it your prerogative to spend time understanding industry trends and key developments.
• Understanding the competitive market, both supplier and Rectron competitors with regards to pricing, unique selling points, differentiators etc.
• Understanding the competitive market, both supplier and Rectron competitors with regards to pricing, unique selling points, differentiators etc.
• Ability to communicate professionally within all areas of the company.
• Identifying and liaising with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering, working with the sales channel and key customers.
• Effectively relay all information from the Supplier and will be Rectron’s main point of contact with the Supplier. Act as a point of first reference for all product related queries.
• You will be measured on Revenue and stock holding as well as GP percentage and it is imperative that you manage this and make sure that it is communicated to all incumbent staff.
• It is extremely important that you spend the majority of your time in communications with customers in order to educate and advise them on strategies for their businesses.
• Liaising with your counterparts in the branches ensuring that they have all the available information required, in order to support you in their own customer recruitment activities.
• Providing an SLA for internal and external queries in terms of responding to email and telephone calls on time. In order to facilitate and assist you with this, you each need to nominate a second person as a backup for you when you are not available.
• Interacting closely with management to report decisions regarding the product.

Education/Qualification

• Matric or
• Higher education – Diploma /Degree

Skills & Competencies

• Strong sales ability
• Excellent customer relationships
• Motivated by additional sales
• Ability to work under pressure
• Well-disciplined individual
• Excellent project management skills
• Strong organisational skills & business acumen
• Attention to detail

Experience (experience required for the job)

• Minimum of 3 - 5 years’ experience in sales and/or product management
• Detailed understanding of turnover and profitability, sales cycle, aged stock and key products
• Driver’s license

Accountabilities

• Effectively communicate to Sales team to achieve set objectives and deliver on turnover and margin requirements.
• Define Product Strategy and roadmap
• Set pricing to meet revenue and profitability goals.
• Prepare product forecasts, and constantly monitor inventory levels.
• Propose an overall budget to ensure success.
• Work with channel partners, to understand market changes and demands
• Manage product training.
• Effectively work with Sales Managers and business units within Rectron to ensure efficient communication and sell-out.
• Seek and actively promote new consumer channel opportunities.
• Meet and exceed total shipments in all product categories.
• Focus on new business development and emerging markets.
• Manage the entire product line life cycle from strategic planning to tactical activities.
• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers.
• Develop and implement a company-wide go-to-market plan, working with all departments to execute.

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• The purpose of the solution sales specialist at Rectron is to drive sales of Rectron’s key cloud and software brands. The individual will be responsible for actively finding new resellers and sales to existing resellers. This role also serves as the quote desk for the RCT-Cloud team. With the business focusing heavily on driving cloud business, it is also imperative that the individual proactively manages the recurring and renewals pipeline. To successfully accomplish the job, the individual will be required to complete training regularly using available training portals.

Education, Skills and Experience

Education/Qualification

• Minimum: Matric
• Technical or business degree or diploma an advantage
• Completion of certified Microsoft, Bitdefender, or Acronis exams as detailed below an advantage

Experience (experience required for the job)

• 3+ years in an internal sales environment
• Experience with cloud/software solutions an advantage
• Proven record of achieving targets

Targets & Reviews

• Ensure that all set targets across profitability, reseller recruit, and reach are met across all product lines

Sales

• Proactively recruit new resellers to Rectron’s RCT-Cloud stack
• Call downs to new and dormant resellers
• Respond to quotes timeously and accurately
• Actively work with existing resellers to understand their business and to identify new opportunities to work with them on the cloud business
• Close all renewal and recurring sales, proactively making use of all vendor tools for information
• Assist colleagues in Johannesburg and nationwide with quote requests that come in
• Set clear and realistic deadlines with customers on service delivery goals
• Actively sell across the entire RCT-Cloud solution stack
• Work with the support team to assist customers with support queries as they arise
• Act as the internal team to the business development specialists
• Proactively quote on renewal and recurring billings – these can be tracked through information provided by manager, Microsoft as well as Explore.ms

Administrative & Planning

• Keep Rectron’s CRM systems up to date with regards to activities and pipeline. This must be managed on a weekly basis
• Submit an activity report once every two weeks, including details of key deals, wins and challenges
• Track individual contribution towards overall GP targets and reseller reach across all product sets
• Set an account plan for your customers, and work with manager on driving key activities that will help you to grow the business

RCT-Cloud Team Accountability

• Proactively assist colleagues where help is needed
• Nominate a team member as your backup for when you are not in the office
• Raise issues with colleagues as they arise, and work together to resolve those issues

Rectron’s teams

• Actively work with members of the Rectron sales team to upskill them in the field of cloud/software solutions
• Assist members of the Rectron sales team as requested
• Engage with Rectron’s broader teams to identify and manage opportunities

Rectron Events

• Assist in the execution of Rectron events
• Proactively follow up on leads arising from Rectron events

Training

• Proactively use vendor portals to complete training
• Feedback to manager on a quarterly basis on all completed training
• Attend training sessions as required (in person and online)
• Stay up to date on RCT Cloud vendor roadmaps – these will either be shared by Rectron product division, or are available publicly on vendor websites and blogs

General

• Maintain a sound level of understanding across all Rectron’s products so that you can hold down a solid conversation with resellers
• Report problems back to manager
• Complete any work-related tasks as requested by your manager

Core Competencies

Communication

• Communicate politely and effectively across internal and external stakeholders
• Get back to stakeholders timeously
• Manage expectations with stakeholders
• Work in a team
• Moderate presentation skills

Organisation and self-management

• Manage time
• Prioritise tasks
• Plan and organise
• Learn independently
• Work under pressure

Problem Solving

• Listen and effectively analyse and solve problems
• Proactively find solutions to problems using all available resources
• Know when to ask for help from internal or vendor resources

Sales & Pipeline Management

• Cold call
• Follow up on quotes
• Track quotes through the sales cycle

PC Skills

• Ability to effectively navigate and use a Windows based PC
• Microsoft Word: proper formatting; typing up of documents
• Microsoft Excel: pivot tables; v-lookup; filters; sums
• Microsoft PowerPoint: Putting together basic, neat presentations
• Microsoft Outlook: Sending/receiving emails; out of office settings; scheduling meetings; attachments; scheduling conference calls
• Microsoft Teams: Sending/receiving message; joining conference calls
• Microsoft SharePoint: updating content; finding content across the organisation

Key Performance Indicators

Targets

• Reach Rectron’s set targets on profitability, reach across all product lines and any additional strategic objectives

Administrative

• Report back once per week, due by COB Mondays (or Tuesday in the event of a public holiday) – reporting must include:
  • Tracking against your target for the month to date
  • Forecast of where you will end up across each product line for the month
  • Pipeline across each product line
  • Activities completed for the previous week
  • Successes / challenges faced for the previous week
  • Tracking on new leads for new lines of business

Training

• Complete all required vendor training
• Provide a quarterly report to manager on all completed training