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  • Posted: Feb 3, 2020
    Deadline: Feb 9, 2020
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    SMEC, a member of the Surbana Jurong Group, has a reputation for technical excellence and is ranked among the world's top engineering design firms. Joining forces with Surbana Jurong in August 2016, we have extended our service offering to provide global consultancy expertise in urban, infrastructure and management advisory. A progressive company, we have ...
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    IT Analyst

    This is an exciting opportunity for a talented and energized IT Analyst to join a leading infrastructure consultancy and contribute to the growth and development of a business with a reputation for technical excellence and strong client relationships.

    REPORTS TO

    Senior IT Manager or any other person appointed to supervise him/her from time to time.

    PRIMARY POSITION PURPOSE

    • Providing the necessary IT Support to the Senior IT Manager and other relevant personnel.
    • KEY RESPONSIBILITIES
    • With a minimum of 2 years of experience in a Domain environment, the key responsibilities are:
    • Installing and configuring computer hardware, operating systems and applications for new staff and upgrades on existing staff’s computers
    • Maintaining computer systems and networks
    • Setting up new users' accounts and profiles
    • Providing user support either face to face, telephonically, via skype or other remote support software
    • Maintaining computer systems and networks
    • Working continuously on a task until completion (or referral to third parties, if appropriate)
    • Keep ticketing system up to date, resolving or escalating cases as required
    • Doing weekly and monthly checks as per ICT quality procedure
    • Replacing parts as required
    • Troubleshooting which includes computer and network problems, diagnosing and solving hardware and software faults
    • Providing support to the IT Manager and Group IT manager which includes procedural documentation and relevant reports and ensuring documentation and reports are up to date
    • Ensuring the successful backup of data
    • Ensuring that the printers are in good running condition and enough supplies are available always
    • Providing IT support to Pretoria, Polokwane SMEC & Soillab office and site staff.

    RECOMMENDED QUALIFICATIONS, SKILLS AND EXPERIENCE

    • Matric
    • Working knowledge in A+ and N+ required
    • 2+ Years working experience in a Domain environment
    • Microsoft Certification(s) will be advantageous
    • ITIL Foundation certification will be advantageous
    • Knowledge in MS Office 2013/2016 and Office 365
    • Knowledge in MS Server 2012/2016
    • Excellent communication skills
    • Excellent admin skills


    To find out more about SMEC, please visit our careers page at www.smec.com/careers

    • Details of the package on offer will be shared with shortlisted candidates.
    • SMEC is an equal opportunity employer. Diversity is a source of strength for our people, our clients, our partners and our communities.
    • Only candidates who meet the above minimum requirements will be considered. Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 4 weeks, please consider your application unsuccessful.
    • All recruitment activities go through our Resourcing function and currently, this role doesn’t require agency input. Please do not forward resumes directly to SMEC employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.
       

    Method of Application

    Interested and qualified? Go to SMEC on www.linkedin.com to apply

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