IT Infrastructure Manager at Bridgestone South Africa (Pty) Ltd

Job Purpose
We are looking for an IT Infrastructure Manager to oversee our company’s hardware, software and computer networks. The role will be report to the IT Operations Manager. This is a local role, based in Midrand, Gauteng however the incumbent will be required to travel to the main manufacturing plant and offices around the country when required. The role will be a manager of others including both internal and external resources.

The IT Infrastructure Manager responsibilities include monitoring network infrastructure and resolving system issues. You need to have experience with IT performance management, Cloud Technology, Hardware and Software, network administration and system security. If you’re also familiar with data protection regulations and able to juggle multiple projects, we’d like to meet you. Ultimately, you’ll ensure our IT systems are secure, consistent and reliable.
You will be responsible for the IT service desk support and will be required to manage and support all issues related to IT within the organisation.

Responsibilities

• Maintain and optimize local company networks and servers
• Be responsible for device and password management
• Oversee data backup and system security operations (e.g. user authorization, firewalls)
• Manage installations, upgrades and configurations of hardware and software
• Assess system performance and recommend improvements
• Resolve issues escalated by technicians and engineers
• Ensure data is handled, transferred or processed according to legal and company guidelines
• Provide support and guidance to stakeholders via help desk
• Control costs and budgets regarding IT systems
• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• Develop IT policies and practices

Requirements

• Proven experience as IT Infrastructure Manager
• Experience with system installation, configuration and analysis
• Thorough knowledge of networks and cloud computing
• Leadership and organizational skills
• Ability to manage multiple projects
• Outstanding communication skills
• Problem-solving aptitude

Required capabilities:

• Good communicator
• Excellent interpersonal skills
• Ability to communicate to different levels of the organization, with both technical and non- technical people.
• Have a Can-Do mentality.

Education:

• Matric/ Grade 12
• Degree/ National Diploma in IT or related field

Experience:

• Minimum of 2-3 Years’ experience in IT or related field
• Understanding and knowledge of digital concepts,
• Power Automate
• MS Teams Knowledge
• Management Issue
• Experience with Network Monitoring tools
• Process Mapping.
• Fair knowledge of key concepts within the digital sphere
• Ability to understand new technologies and the application of the technology
• Fair understanding and knowledge of websites and navigation

Leadership Competencies:

• Business Acumen
• Drives accountability and high performance
• Fosters teamwork and collaboration
• Customer focus and Customer Service orientation/mindset
• Customer relations skills
• Project management and planning skills
• Communication skills