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  • Posted: Apr 6, 2022
    Deadline: Not specified
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    We are a world-leading provider of sustainable productivity solutions. Customers benefit from our innovative compressors, vacuum solutions and air treatment systems, construction and mining equipment, power tools and assembly systems. The Group serves customers with innovative compressors, vacuum solutions and air treatment systems, construction and minin...
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    IT Operations Support Team Lead

    The Role

    • Lead the IT Operations Support team in South Africa, Johannesburg
    • Support the people in the team to ensure they can be successful in their mission
    • Ensure incidents & standard service requests are handled and resolved according to the agreed SLA’s
    • Guarantee the stability of the service by implementing and maintaining pro-active monitoring on the different infrastructure components and perform regular health checks
    • Document the different services and ensure CI’s are registered in the CMDB
    • Take ownership of asset management and the lifecycle of hardware
    • Put focus on knowledge management and the development of the skills in the team.
    • Document and follow up on known issues together with our specialist team
    • Follow up on change management
    • Work closely together with our partners and the demand & delivery leads to ensure the services are delivered in line with the contract and agreed SLA’s
    • Delivery of KPIs and SLA reporting towards management & stakeholders
    • Manage support to the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management.
    • Develop a “follow the sun” support model with your peers in the other regions
    • Report quality issues on the solutions you need to support to the solution owners and specialist in the region.

     What we expect of you?

    • Knowledge and Skills
    • Strong management experience with a proven track record of leading teams
    • Strong customer focus 
    • High focus on impactful and customer-oriented communication
    • Proven track record of cultural awareness while collaborating with your peers in the other regions
    • A broad knowledge of the different technologies used within Atlas Copco and available in the industry to give a good overall understanding of IT
    • Experience in effectively managing, motivating, and empowering people
    • Strong business acumen and internal knowledge of policies
    • Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
    • Technical background in one or more of the following areas :
    • Network : SDWAN, LAN, WLAN, Firewall, ZScaler
    • Server Hosting : VMware, Storage
    • Cloud : Azure Cloud
    • End User Computing : SCCM, Intune
    • Active Directory
    • Experience with organizational development, leadership development and performance management
    • Comfortable with working in a highly matrix global environment
    • Ability to implement standards and operating metrics.

    Experience

    • + 5 years of experience working for a large multinational company in a similar position

    Education

    • Higher education or equivalent experience.
    • You are passionate about technology
    • Fluency in English, spoken and written is a must
    • ITIL Certification
    • Technology certifications are a plus

    Closing Date: 8th, April 2022

    Method of Application

    Interested and qualified? Go to Atlas Copco on www.atlascopcogroup.com to apply

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