Junior Student Advisor (Sales) - Cape Town Campus at Vega School

Functional Competencies:

• Customer service orientated
• Target driven and ability to work well under pressure
• Professional and confident
• Excellent presentation skills
• Outgoing and passionate
• Good telephone etiquette
• Proactive and highly self-motivated
• Computer literacy
• Ability to work as a team player and individually
• Must be able to travel
• Own transport is required

Work Experience:

• 2 years sales experience.
• Experience in managing and closing sales cycle.
• Experience in working on a Customer Relationship Management software.
• Experience in the higher education industry.

Key Performance Areas:

Student Acquisition:

• Achieve monthly / annual individual appointment and application targets.
• Plan, schedule and attend visits to allocated schools and universities for expos, career fairs, presentations, Gen V workshops, graduate recruitment programmes (GRP).
• Represent IIE-Vega at open days, expos, career fairs, presentations, Gen V workshops, graduate recruitment programmes (GRP) and other campus-based events favorably to generate interest in full-time / part-time qualifications and quality leads.
• Initiate appropriate sales drives and promotional activities to generate leads / enquiries and to convert enquiries into applications.
• Attending to all leads and enquiries within an hour (during normal business hours, on weekdays).
• Continuous monitoring and assistance of all queries (website, email, telephonic, TAWK, WhatsApp) with the intent to convert into applications.
• Maintains adherence to quality standards and guidelines to ensure the best customer service for both brands, at all times.
• Achieve monthly / annual individual registration targets.

Relationship Management:

• Establish and foster productive relationships with teachers, principals and other relevant partners.
• Build and manage relationships with current students (rollover), prospective students (new) and their parents at all relevant touchpoints during the application process to the standards agreed.
• Attend to queries from students / parents timeously to ensure a positive service experience for prospective students.
• Conduct appointments with prospective students to gain insights into their needs and provide feedback on the appropriate IIE-Vega qualification that suits their needs.
• Keeps regular records (STASY, appointment forms) of interaction/ engagement with prospective students (telephone conversations / appointments / email enquiries / open days / events).
• Receive, evaluate, process and report on applications and registrations from prospective students.
• Provide applicants with regular feedback on their application status and implement regular sales and marketing initiatives to convert applications into registrations.

Database Administration:

• Capture data in respect of student leads, appointments, applications and registrations timeously and accurately into STASY.
• Complete STASY workflow to ensure that automated communication triggers are maintained.
• Keep updated records of interactions/ engagement with prospective students (telephone conversations / appointments / email enquiries / open days / events).
• Keep accurate record of the conversions from application to registration using the registration report and STASY.

Sales Administration:

• Creation of student file containing the student’s relevant application documents (Student ID, latest results, application form, POP).
• Capturing and reporting of all appointments into STASY and to MS Teams folder.
• Processing of applications on STASY ensuring accurate capturing of all student information.
• Request application confirmation letters.
• Prepare sales figures and statistics as required
• Follow up on payments for applications, pre-registrations, and registrations.
• Request study visa letters / conditional registration letters where applicable timeously.
• Follow the appropriate admission processes. Upload admission queries to STASY / SATS where required.