Junior Support Agent at Hire Resolve

Role Overview

• An established technology-driven organisation is seeking a Junior Support Agent to provide first-line support across its document management, process automation, and print management software environments. This role is ideal for a technically minded support professional who enjoys troubleshooting, working with multiple technologies, and assisting users in fast-paced environments.

Key Responsibilities

• Provide Tier 1 support and initial ticket triage
• Troubleshoot software, system, and user-related issues
• Assist with system maintenance and updates
• Support document management and workflow platforms
• Monitor and manage basic Windows services and server environments
• Log and maintain accurate support documentation and ticket updates
• Escalate complex technical issues where required
• Assist users with technical queries in a clear and professional manner

Minimum Requirements

• Minimum 3 years’ experience in a technical support or junior systems support role
• Solid knowledge of Microsoft SQL Server 2016 and above
• PostgreSQL experience advantageous
• Basic understanding of HTML, CSS, and JavaScript
• Familiarity with AI concepts and natural language prompts
• Strong troubleshooting and problem-solving skills
• Experience working within Windows Server environments, including basic IIS management
• Experience supporting Windows desktop environments, services, and software packages
• Basic networking knowledge and understanding of network configurations

Advantageous Skills

• Basic API knowledge and understanding of system integrations
• Experience with Regular Expressions (RegEx)
• Exposure to document management and workflow technologies
• Experience working within MacOS environments
• Linux environment exposure, including managing services and applications

Core Competencies

• Strong communication and interpersonal skills
• Ability to explain technical concepts to non-technical users
• Accurate documentation and ticket logging skills
• Adaptable and eager to learn new technologies
• Ability to work well under pressure in a fast-paced support environment
• Strong attention to detail and customer-focused mindset