Key Account Administrator (Foods) at SMD Technologies

• Key Account Administrator are primarily assisting their delegated Key Accounts Manager and Key Accounts Executive with daily, weekly, and monthly administrative tasks. Key Account Administrator will work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented.

Requirements

Key competencies:

• Strong interpersonal skills
• The ability to manage multiple tasks at once
• Wide breadth of experience managing clerical responsibilities
• Excellent professional business communications and etiquette

Job Duties and Responsibilities:

• Accurate data capture and analysis
• Accurate creation and timely completion of reports
• Client relations and liaison
• Order capturing and processing; from receipt to delivery
• Following up on orders and client requirements
• Providing feedback internally and externally
• Keeping accurate and up-to-date filing systems
• Evaluation of clientele needs
• Visiting stores monthly to submit up-to-date reports
• Acting as professional PA to assigned Manager / Executive
• Updating client listings
• Assist in preparation of presentation materials
• Assisting in the preparation for meetings with clients
• Keeping a designated section of the show room clean and updated
• Capturing and submission of minutes from meetings
• Plan and schedule meetings, presentations, and other office-related events
• Sending reminders regarding upcoming appointments
• Suggest changes to office task workflow to improve efficiency
• Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages
• Manage communication of information in and out of the office; including but not limited to letters, emails, memos, etc.; and prepare outgoing mail and packages for executives
• Monitor and maintain office equipment; both allocated and shared
• Ensure office is kept clean and organized at all times
• Respond to and observe direct instructions as they are received
• Adhere to and meet deadlines that are communicated
• Maintain positive and professional staff and client relationships
• Support office staff and executives with general operational tasks
• Adhering to and meeting all objectives as specified via monthly KPI appraisals
• Requirements and Qualifications:
• Professional administrative experience
• Valid SA driver’s license and own functional car
• Strong matric and/or tertiary study results (relevant NQF8 or Bachelor’s Degree preferred)
• Excellent English communication skills; spoken, written and comprehension
• Fast, proficient, and accurate typist and/or data capture
• Extensive knowledge of Microsoft Suite and other administrative programs
• Intermediate to advanced MS Excel proficiency
• Excellent customer service skills
• Self-starter who works well independently
• Ability to prioritize given tasks and work efficiently towards completing them
• Familiar with common office equipment (printers, copier, fax, etc.)
• Detail-oriented and exceptional organizational skills
• Experience with complex file management
• Strong problem solver and analytical thinker
• Professional demeanour

Qualifications/Experience:

• At least 1-2 years of experience in a similar role.
• Experience within the FMCG food industry. 
• Degree or Diploma in any related field (advantageous).
• Have strong Analytical skills with good knowledge of Excel.