Learning & Change Manager at Sun International

Job Purpose

• The Learning & Change Manager for the unit will be responsible for leading the planning, management and delivery of the learning and development strategic objectives to support the achievement of the Unit’s Business strategy.
• This will include guiding and managing the implementation of the unit’s training needs analysis in collaboration with the business, with the aim of assessing and evaluating business needs and development gaps; advising on learning solutions and initiatives to assist in closing performance gaps and achieving business objectives, in line with legislation, BBBEE targets, Company standards and Sun’s Learning and Development framework.
• The role will also be responsible for the management and delivery of all development programmes at the unit such as internships, learnerships, graduate programmes, onboarding, etc. to support the development of a talent pipeline for the property.
• Working and collaborating closely with the business and leadership teams, the role will be required to oversee the planning, management and delivery of change management projects across business operations with specific regards to the people impacts of change, and the development of skills and abilities, in line with process development, transformation and/or technology implementation.
• This will include providing plans, project management and administrative support for various projects, and to assist operators in identifying development gaps and programmes aligned to the change to ensure organisational readiness.
• The role will collaborate with central L&D and the learning service providers (as required) on delivering content for functional programs and ensuring this content is embedded into operations through a change and communication process.

Education

• 3-Year Degree in learning and / or ODETDP

Experience

• Minimum 8 - 10 years experience in learning and change, including 5 years as a Learning & Development facilitator
• Experience in change management 

Skills and Knowledge

• Interviewing Skills
• Skills Development legislation, BBBEE regulations on SD
• Learning needs analyses
• Learning & development methodologies in development, design
• Facilitation skills
• Change Management methodology and implementation
• Data analyses
• Financial and Business Acumen
• Project Management
• Proficiency in MS Office; Peoplesoft; LMS
• Communication skills (Verbal and Written)
• Personal Credibility & integrity
• Skills Development Reporting writing

Key Performance Areas

• Gain a good understanding of strategic objectives, deliverables and performance challenges being experienced in the various areas of the business
• Build a learning and development roadmap and objectives for the business unit to support the achievement of business goals, transformation targets, a talent pipeline and changes taking place within the financial year
• Partner with the unit HR team and the central Learning and Development team to facilitate learning needs analyses processes and results, relative to strategic and performance objectives
• Conducts analyses of trends, development plans, survey results and assessment results to ensure that learning needs analyses support business strategy and goals, investigating and identifying the root cause of the issue using a performance consulting approach.
• Be a learning and development expert and provide advice and counsel to individuals on career management and learning initiatives to improve performance and encourage the philosophy of a learning organisation that enables the development of talent and creates a high performing culture.
• Construct relevant learning solutions and provide advice to business in implementing solutions and interventions to address challenges and close identified gaps
• Manage the development of learning content or alternatively source content to address business needs and facilitate learning programmes as required including facilitating the induction process for the unit on a monthly basis
• Oversee the integrity of learning data in the learning management system and conduct ad hoc audits on data to ensure compliance and accuracy handling any areas of concern in preparation for reporting requirements
• Guide and deliver the mandatory skills development plans and reports for the business unit on an annual basis, including ensuring consultation with relevant stakeholders as required
• Develop and manage measurement activities to evaluate the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved
• Manage and deliver development programmes at the unit including the management of internships, learnerships, graduate programmes, etc. to support the achievement of skill development targets and the development of a talent pipeline for the property; managing both internal and external stakeholders to ensure these programmes add operational value
• Monitor the preparation of audit files and supporting documentation (identifying trends; statistics; project status updates) for BBBEE skills development audits
• Monitor and track the compilation of skills spend and documentation for BBBEE reporting for allocated business units
• Be a change agent and communicate on change frameworks, plans and tools for functional learning and change projects; providing the necessary advice around skills and knowledge development
• Formulate a change plan based on the business case for the change as well as documenting key objectives, milestones and timelines
• Lead the change process by supporting and enabling managers and change champions to effectively guide teams through each step in the change process by creating a positive organizational culture that is “ready” for the change
• Apply a structured methodology in leading employee change management activities in line with business changes and plans
• Create an awareness campaign around the need for the change
• Collaborate and communicate with HR in co-ordinating the implementation of change and development programmes at unit level
• Develop and update communication plans including formulating communication templates, posters, content, etc as is required
• Oversee the compiling of learning plans including the completion of knowledge and abilities needs analyses; facilitating any learning activities and workshops that need to be planned and implemented
• Oversee plans to upskill Change Champions
• Monitor progress through the change life cycle process, including implementation and analysis of surveys, questionnaires
• Workshop or deal with resistance to change, calling on necessary stakeholders to manage this process as is required
• Complete change management pre- and post-change assessments, including the potential impact of the change to ensure organisational readiness by developing metrics prior to change and measure the impact on business following the change.
• Identify, analyze, and prepare risk mitigation solutions to ensure the smooth delivery of the change into operations
• Plan and co-ordinate training interventions to support users / employees in delivering successfully against objectives
• Provide input into skills development and change budget and spend for the unit and track and monitor skills spend relative to the budget and targets
• Inspirational leadership to enhance employee engagement and motivation of teams by growing and leading the Sun Way culture and initiatives
• Team management of the learning and change team - including managing conditions of employment, performance management and development of own team, conducting coaching and building a solid employee relations and disciplined culture within the department