Job Description & Summary
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Use feedback and reflection to develop self awareness, personal strengths and address development areas.
- Delegate to others to provide stretch opportunities, coaching them to deliver results.
- Demonstrate critical thinking and the ability to bring order to unstructured problems.
- Use a broad range of tools and techniques to extract insights from current industry or sector trends.
- Review your work and that of others for quality, accuracy and relevance.
- Know how and when to use tools available for a given situation and can explain the reasons for this choice.
- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
- Use straightforward communication, in a structured way, when influencing and connecting with others.
- Able to read situations and modify behavior to build quality relationships.
- Uphold the firm's code of ethics and business conduct.
Responsibilities
- Programme design, administration and management of core assurance curricula and other training interventions both face-to-face and virtually.
- Networking and relationship management with internal stakeholders, understanding their needs and communicating & discussing this with the team.
- Design and draw reports on completed training and interpret the data. Prepare data analysis and insights from the reporting. (Alteryx and Power BI advantageous).
- Awareness of digital products for learning.
- Management of projects, mainly internal training
- Manage logistics of training (administration on LMS, working with functions/infrastructure team to book rooms/catering etc)
Attributes
- Solid knowledge of communication platforms (Google Suite advantageous)
- Digital acumen
- Strong verbal and written communication skills
- Ability to problem solve
- Influencing skills
- Being curious – learning, sharing and innovating
- Contributing to team success
- Being open-minded, practical and agile with change
- Tactful and diplomatic
- Participative leadership
- Attention to detail
- Quality orientated
- Results orientated
- Trustworthy
- Punctual
- Will be required to work from the office frequently
Qualifications
- 2 - 3 years L&D or HC experience
- Office administration experience
- Event management experience
- A learning & Development qualification advantageous
- Instructional Design experience advantageous
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