Who are we?
Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. There are four businesses within the SA Retail Mass cluster, namely; Group Benefits, Individual Life, Safrican Insurance and African Rainbow Life.
What will you do?
Determine complaints root cause of complaints, analyse trends and provide corrective measures where applicable. To provide legal and compliance support to the Complaints specialist. Draft responses for all Complaints. Draft legal documents and provide support to group benefits staff on all compliance matters pertaining to the business and complaints related issues.
What will make you successful in this role?
Group Benefits Staff
Dealing with Complaints and drafting OLTI complaints
Ad hoc tasks
Qualification & Experience
Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love
Join our happy subscribers