Lending Admin Team Leader - Sandton at Robert Walters

Key qualifications for the Lending Admin Team Leader include:

• Bachelor of Finance Degree
• 4-6 years of Banking experience essential
• Experience leading a team
• Experience with personal finance products and processes essential
• Knowledge of Lending products essential

Key duties for the Lending Admin Team Leader include but are not limited to:

• Monitor and ensure optimal functioning of the Lending Admin team
• Resolve formal complaints, analysing and identifying areas for improvement
• Use MIS for necessary changes and improvements
• Assist QA in setting and maintaining QA standards
• Participate in project meetings and take ownership of relevant tasks
• Continuously define and improve processes for operational efficiency
• Play a key role in driving technical automation within the system
• Establish, maintain, and build relationships with key stakeholders across Shared Services
• Communicate effectively and provide continuous updates on relevant issues to internal and external stakeholders
• Demonstrate and instil the company core values through interactions with the team and stakeholders
• Facilitate regular team meetings and encourage growth and development
• Partner with QA and Technical Learning to identify and address training gaps
• Own training material and delivery methods
• Manage recruitment, integration of new hires, leave, and staff capacity
• Create an environment conducive to living the organizational culture
• Identify potential risks and mitigate them through daily, weekly, or monthly exception reports
• Escalate unmitigated risks to the Risk Operational Officer
• Address risks highlighted in internal audit reports
• Compile a Risk indicator dashboard for day-to-day operations within the team

Key personal skills:

• Strong proficiency in independent work
• Willingness to challenge established norms
• Ability for critical analysis, creative problem-solving, and adaptability
• Enthusiasm for exploring innovative concepts