At Werkie, we are passionate about connecting top talent with businesses seeking excellence. Our mission is to help our clients grow by providing them with qualified, trusted candidates who can support and strengthen their business goals. Our vision is to be the leading recruitment partner in the industry, known for our commitment to quality, integrity, and ...
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Our client is seeking an experienced and responsible Liquor Store Supervisor to oversee daily store operations within a busy retail environment. This role is critical in ensuring excellent customer service, effective staff supervision, and strict compliance with operational and regulatory standards applicable to alcohol retail.
The successful candidate will play a hands-on leadership role, supporting staff, managing stock processes, and maintaining smooth front-of-house and cashier operations.
Key Responsibilities
Supervise and manage front-of-house staff
Ensure a consistently high standard of customer service
Handle customer queries, complaints, and service-related issues effectively
Oversee daily store and cash register operations
Train, guide, and support staff to maintain performance standards
Manage stock processes, including:
Stock receiving
Stock control and monitoring
Stock counts
Damage control
Ensure deliveries are received correctly and efficiently
Conduct spot checks and testing where required
Minimum Requirements
Grade 12 (Matric)
3–5 years’ proven experience in:
Liquor store operations
Retail supervision or store management
Previous experience in customer service and staff supervision
Strong leadership and communication skills
Ability to work under pressure in a fast-paced retail environment
Computer literacy (experience with ARCH and/or CashGuard systems will be advantageous)
Willingness to work retail hours (±50 hours per week)
Key Characteristics
Strong people management and leadership ability
High level of responsibility and accountability
Attention to detail, especially with stock and cash handling
Professional conduct and sound judgment
Ability to enforce policies consistently and fairly
Gmail
Yahoomail