​Manager: ISO Standards and Compliance at Mining Qualifications Authority (MQA)

Key Performance Areas 

• Quality Management Implementation: Assist the Senior Manager in the implementation of ISO quality management systems across all departments, ensuring alignment with the SETA’s objectives and regulatory requirements in the mining sector. Develop, document, and maintain policies, procedures, and processes to comply with ISO standards. Facilitate the integration of new ISO standards and updates into existing management systems. To manage the design, execution, and maintenance of the ISO 9001:2015 management system. To assist with the certification, maintenance, and continuous improvement of the ISO 9001 quality management system. Assist in performing own internal ISO audit as per the planned/schedule, report findings and assist business units to correct and improve. Monitoring QMS effectiveness, performance and reporting to top management and the organisation. Implement and maintain a document control management system. Maintain and document non-conformance procedures as per the required ISO standards. The management, handling, and control of obsolete quality management system documents for reference purposes. Conduct internal audit assessment in line with the ISO Quality Management Standards achieve strategic objectives. Coordinate and collaborate with external third-party audit assessment body for certification audit assessments. Develop and implement a system for non-conformance and complaints handling process, ensuring that corrective actions were recorded, audited, and closed off. Review on an on-going basis the effectiveness and compliance of relevant standards. Coordinate and conduct compliance reviews of the quality management system. Provide system and process support and guidance in the business process management across the MQA (Business process Optimisation). Assist to optimise and improve the QMS system where possible and applicable. Implement quality principles and methodologies to implement ISO quality management system to improve and provide corrective actions and measures to address audit assessments outcomes.
• Compliance and Auditing: Ensuring the delivery of core business adheres to all applicable laws and regulations relevant to the MQA, quality standards and best industry practices. Plan, conduct, and oversee internal or external ISO audits to ensure ongoing compliance. Identify and document non-conformities, implement corrective actions, and track their resolution. Liaise with external auditors and regulatory bodies during certification and surveillance audits.
• Support the development of compliance framework for the organisation in view of legislative prescripts and other good corporate governance documents. Assist in developing and maintaining an Organisational Compliance Universe. Keep abreast of all new legislations and regulations applicable to the MQA with the aim of continuously ensuring adherence of new and emerging requirements. Assist in the preparation of reports for Audit and Risk Committee (ARC)/Finance Committee and Board through the Senior Manager.
• Risk Management and Compliance: Assist the Senior Manager in developing, overseeing and implementing of the Enterprise Risk Management (ERM) System within the MQA. Assist the organisation in the development of the strategic and operational risks and mitigating measures. Ensure compliance with the policies and procedures pertaining to the organisation. Assist in the preparation of the strategic and operational risk report. Assist in the oversight on the risk assessment of the MQA control environment.  Facilitate the establishment and monitoring of risk appetite.  Risk assessments facilitation. Ensure effective management of the execution and coordination of risk management programmes within MQA. Safeguard the MQA’s assets, reputation and the MQA stakeholder interests. Support the management of relevant units in identifying mitigating controls to identified risks.   Identify current/actual and emerging risks through evaluating both the internal and external risk environment on a continuous basis.  Assist with conducting risk assessments to identify potential threats and opportunities related to ISO compliance and ERM framework. Provide inputs into the risk management strategies in line with ISO 31000 and other relevant standards. Support the implementation of risk controls and monitor their effectiveness.
• Continuous Improvement: Lead continuous improvement initiatives to enhance the effectiveness of the ISO management systems. Monitor and analyse performance data to identify trends, risks, and opportunities for improvement. Facilitate cross-functional teams to drive innovation and operational excellence. Design and deliver training programs on ISO standards and best practices for staff at all levels. Provide guidance and support to departments in developing competencies related to ISO compliance. Promote a culture of continuous improvement and quality across the organization.
• Internal and external stakeholder liaison: Proactively engaging, championing, and collaborating with all internal departments regarding quality expectations and obligations. Monitoring the consistent implementation of ISO quality management system within all business units. Collaborate with key stakeholders, including regulatory bodies, industry partners, and training providers, to ensure alignment with sector-specific requirements. Represent the SETA in industry forums and working groups related to ISO standards. Communicate ISO-related policies and updates to all relevant stakeholders. Monitor and assist ISO Representatives to effectively implement ISO within their respective units.
• Financial Management: Compile budget for approval. Manage all costs in line with budget. Investigate and action any items of over expenditure. Review the monthly expenditure and explain and / or action all areas of discrepancy.
• People Management: Manage team performance. Ensure the development, guidance, and empowerment of the team to deliver on Unit targets. Ensure that the performance contracts are in place prior to the beginning of each financial year in line with the Department’s strategy and Plans. Lead by example in driving MQA’s values and vision. Drive own professional development.

Key requirements: qualifications, experience, and competencies 

Qualifications

Minimum:

• A Bachelor`s Degree (NQF 7) preferred in the fields of Internal Audit, Risk Management, Law or Compliance or equivalent.
• Post-graduate degree or Honours degree (NQF Level 8) will be an added advantage.
• Must be ISO 9001:2015 Certified

Experience:

• 8 years’ experience in ISO Management, Internal Audit, Risk Management, Law or Compliance of which 3 years must have been spent at supervisory/middle management level.