Mascor Toyota: Sales Manager at Plennegy Group

RESPONSIBILITIES:

Leadership & Team Management

• Lead, mentor, and motivate the new and used vehicle sales teams to achieve monthly, quarterly, and annual targets.
• Conduct regular sales meetings, performance reviews, and training sessions.
• Foster a high-performance sales culture focused on customer satisfaction and profitability.

Sales & Business Development

• Develop and implement effective sales strategies for new and used vehicles.
• Analyse market trends, customer needs, and competitor activities to identify new opportunities.
• Manage lead generation, showroom traffic, and conversion rates.
• Oversee the entire sales process from enquiry to delivery.

Stock & Inventory Management

• Monitor and manage inventory levels to ensure a balanced stock of fast-moving and aged vehicles.
• Coordinate with the Dealer Principal and OEM (Toyota SA) on vehicle ordering and allocation.
• Ensure accurate and timely vehicle display, pricing, and marketing.

Customer Relationship Management

• Ensure exceptional customer experience throughout the sales process.
• Resolve customer complaints promptly and professionally.
• Maintain high levels of customer retention and loyalty.

Reporting & Compliance

• Provide detailed sales reports, forecasts, and KPI tracking to dealership management.
• Ensure compliance with all Toyota SA policies, POPIA, FAIS, and F&I regulations.
• Work closely with the F&I department to ensure ethical and compliant finance deal structures.

REQUIREMENTS:

• Grade 12 (Matric) – essential
• Tertiary qualification in Business, Marketing, or related field – advantageous
• Valid South African driver’s license
• Minimum 3–5 years’ experience in vehicle sales management (preferably in a franchised dealership)
• Proven track record in achieving sales targets and managing high-performing teams
• Experience with both new and used vehicle operations
• Knowledge of Toyota product range and systems – advantageous