Messaging Officer at FirstRand Corporate Centre

Job Description

• To promptly investigate and efficiently answer payment and messaging queries initiated by the FirstRand group, its customers and by overseas banks with corrective action being taken where necessary

Hello future Messaging Officer!

• FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly for the way that this contributes to innovative thinking. If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you!

Role Purpose:

• To promptly investigate and efficiently answer payment and messaging queries initiated within the FirstRand group, its customers and by overseas banks, with corrective action being taken where necessary.
• To reconcile suspense accounts and system interfaces.
• To control access to systems owned by Settlement & Swift, monitor that these systems function in line with SLAs, and provide first level support to users.
• To monitor workflows and intervene, where appropriate, to address disruptions.

Are you someone who can do: 

• Resolution of queries relating to incoming and outgoing messaging and SWIFT-based payments.
• Reconciliation of suspense accounts and system interfaces, investigating unmatched items and initiating corrective action.
• Administration of access control in respect of payment and messaging systems owned by S&S, involving setup of users, assignment of access profiles, resetting of passwords and regular audit of system users.
• System monitoring, problem identification and reporting.
• Re-routing of misdirected messages to correct destinations.
• Management of day-to-day workflows.
• Provision of first line support in respect of system operations and consulting services, including advice on correct message formatting.

Role Complexity

• Differing situations requiring the identification and selection of solutions through the independent application of experience and the analysis and evaluation of information. Resolves problems using company policies, principles and standard procedures.

Level Of Accountability

• Accountable for managing own tasks.
• Close supervision and must comply with standard procedures

Education/Qualifications

• Grade 12 or suitable equivalent.
• Further education or qualification advantageous.
• 2 to 3 years’ experience in treasury or general banking environment with exposure to messaging standards (preferably Swift) and payment methodologies

Skills and Competencies

• Knowledge of Swift messaging formats.
• Knowledge of domestic and cross border payment methodologies.
• Good verbal and written communication skills.
• Collaborate and facilitate healthy working relationships in a team.
• Conflict resolution.
• Self-confidence.
• Making informed decisions.
• Analytical thinking.
• Innovative and problem-solving skills.
• Navigating and driving change.
• Customer service orientation.
• Ability to remain objective and rational in stressful and pressured situations.

You will have access to:

• Challenging work in a complex and exciting environment
• Opportunities to innovate and create efficiencies.