MLR Practitioner Liaison Officer at Nedbank

Job Purpose
To manage different portfolios internally and externally within the legal fraternity; assist clients with rehabilitation options; general queries and perform general administration duties in order to minimise risk; maximise recoveries and protect the Bank's interest

Job Responsibilities

• Minimise expenses by managing operational budgets within targets.
• Support decision making by gathering and analysing various forms and levels of information.
• Act as a trusted advisor and drive the creation of business values through the alignment of the offering to business requirements.
• Ensure effective management of milestones by adhering to set litigation timelines.
• Maximise recoveries and minimise impairments by offering and monitoring rehabilitation options.
• Manage exceptions through relevant actions within expected timeframes.
• Build collaborative relationships with internal e.g. team and other business units and external stakeholders through ongoing engagement and communication.
• Educate clients by advising them of available rehabilitation options, benefits and/or consequences.
• Ensure highly professional client experience by maintaining transparent and fair processes in line with Nedbank values when dealing with clients.
• Ensure that the milestones are prioritised and planned to mitigate risk in aging matters through adhering to service level agreement timelines.
• Ensure the effective development and utilisation of resources through use of cost effective recovery means.
• Ensure competitive litigation practices across the nominated attorney panel to which the unit subscribes by maintaining and improving professional and ethical reputation within the confines of the legal recovery industry.
• Manage risk and maintain operational efficiencies by following the relevant prescribed processes and policies.
• Ensure that support from group/retail divisions is optimised through regular communication.
• Contribute to building and maintaining Nedbank's image by identifying potential reputational risks and reporting accordingly.
• Contribute to the creation of a compelling cost to benefit legal recovery philosophy by integrating and aligning with specific business units to effectively mitigate loss severity. 
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• NQF LEVEL 6 / Relevant Diploma in Law, Credit, Banking and / or Finance.

Minimum Experience Level

• 2 years experience in collections and/or credit risk management within a financial institution

Type of Exposure

• Working with a group and individually to identify alternative solutions to a problem
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports and rec
• Ability to follow prescribed rules
• Communicating internally
• Drafting reports
• Technical / Professional Knowledge
• Administrative procedures and systems
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Data Analysis and Interpretation
• Credit risk and collections practice
• Behavioural Competencies
• Building Partnerships
• Collaborating
• Customer Focus
• Decision Making
• Managing Work
• Planning and Organizing