National Policy Administrator at Marsh

What can you expect:

You will need to provide a professional policy administration service for Marsh client’s policies administered on the RiSCS system. This role requires insurance knowledge and underwriting skill to comprehend instructions received from the business and to generate output documentation to the broker/insurer within the required turnaround time.

What you will be rewarded with:

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

We will rely on you to:

• Perform all instructions/activities in accordance with standard operating procedures thereby ensuring qualitative work is being done.
• Meet Service level agreement by completing tasks accurately including dispatching of output documentation within turnaround time.
• Keep abreast of products administered by MMC MS.
• Be Client Centric, ensuring effective communication with internal and external clients.
• Manage escalated calls, complaints, questions, and queries as necessary
• Marsh SA relevant training.
• Assist to Operations Colleagues and Management by acting as a point of escalation as required.
• Adhere strictly to the company's quality practices and other systems (iConnect) and procedures, professional standards, Greater Good.
• Comply fully with the Company's Errors and Omissions avoidance policy.
• Possess a thorough working knowledge of all aspects of the required Insurance legislation as well as any other relevant legislation.

What you need to have: 

• At least 5 years of work experience within insurance.
• Insurance knowledge and display an understanding of multi-peril policies
• Clear and concise oral and written communication skills
• Excellent organization skills, excellent interpersonal skills, networking skills, and problem solving capabilities
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word

What makes you stand out:

•  Matric Certificate
•  Inseta NQL 5 insurance certificate
•  Be FAIS compliant and successfully completed RE1 exam