Non-Motor Desktop Assessing Manager at Santam Insurance

WHAT WILL YOU DO?

• The Non-Motor Desktop Claims Manager will manage a team of Non-Motor Desktop Assessors and costs: providing client satisfaction by monitoring targets, deadlines and compliance to service level agreements. The incumbent will also be responsible for managing, supporting and developing the staff in order to ensure superior service delivery. The role will also require leading, coaching and motivating staff to ensure that they fully comprehend and are capable of delivering their responsibilities.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Responsible to oversee the validation of non-motor claims after registration, adjustment and quantification of the damages. 
• Provide advice on settlement options and to ensure the indemnification takes place in line with Santam’s policies and procedures. 
• Responsible for client care during the lifetime of the claim and to ensure that complaints are addressed and resolved timeously and amicably and the overall client service management.
• Best practice in respect of people management.
• Process and operations management.
• Ensure all operational problems are rapidly analyzed and resolved. 
• Setting goals and making the most of the people, finances and technologies in order to realize those goals.
• Assist with the implementation of new initiatives and projects.
• Manage performance related issues and disciplinary matters.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• Insurance related qualification
• Computer literate (MS Word, MS Excel and MS Power Point)
• Must have short-term insurance qualification
• A Bachelor's Degree or studying towards it.
• Experience in high volume processes management
• At least 5 years’ experience in Non-Motor assessing. 
• 3-5 years’ experience in managing a team
• 5-10 years’ short-term insurance experience   
• Performance management experience. 

KNOWLEDGE AND SKILLS

• Experience in developing & coaching staff
• Excellent policy knowledge 
• Claims and underwriting knowledge
• Must have people management skills
• Leadership skills
• Interpersonal skills
• Excellent communication and negotiation skills
• Computer Literacy