Office Services Supervisor (12 MONTH FTC) at De Beers Group

Job Description:
The purpose of the Office Services Supervisor is to plan and co-ordinate all activities relating to delivery of office services including the management of Service Level Agreements taking into account changes in supply and demand and seeks to continuously and proactively improve services for the benefit of the business.

Key responsibilities include:

• Implement Service Level Agreement’s (SLA) /contracts for each of the delivery areas (office services) and proactively ensure delivery against those agreements with service providers (external and internal).
• Manages the cleaning and catering contracts.
• Overall accountability and responsibility for the achievement of contracted service levels and customer satisfaction targets by measuring quality of service delivered from the various vendors and measuring of customer satisfaction through surveys.
• Responsible for cost control of office services by creating purchase orders, capturing invoices and facilitating timely payments to all vendors and suppliers through the SAP Finance system.
• Drive cost-reduction opportunities within departments and balance these against risks without compromising the quality of solutions.
• Updating of Office Services Policies and Procedures.
• Engage with service providers around new contracts and cancellations. Receive and check accounts against SOP’s, highlight discrepancies and capture information on SAP.
• Submit all invoices to the Financial Shared Services (FSS) department ensuring that relevant documentation is attached in respect of Administration of Goods Receipt/Invoice receipt.
• Process and pay monthly invoices, following levels of authority, in terms of Standard Operating procedures.
• Creating of Purchase Requisitions (Office Services & CFS, and assistance in other areas by agreement).
• Responsible for all HR related processes within the area, including performance management, scheduling and delegations of tasks, time capturing and personal development plans.

Qualifications:

• Grade 12
• Materials or Purchasing Management Diploma would be an added advantage

Knowledge and experience required: 

• Proven supervisory experience having managed direct reports including the scheduling of work and dealing with staff performance.
• Experience in performance managing contracts with external service providers and an understanding of Service Level Agreements.
• Intermediate SAP experience.
• Code 08 driver’s license

Closing Date: 5th, April 2022