Operational Till Supervisor - Frontline Department at Brights Hardware

Key Responsibilities:

• Ensure smooth operations of the department
• Manage cashiers, lunch & tea breaks at the front end
• Provide full training for cashiers
• Process EFT payments
• Make sure that the CGS – bank guarantee service is valid, and make necessary changes when required
• Issuing of gift card, check customers reward cards and cash in points
• Processing of Refunds/credits
• Direct customer to the next available till, ensuring efficient process
• Implement and enforce all cashier policies
• Manage daily register and time and attendance
• Submission of weekly and monthly reports to supervisor
• Relieve cashier when required
• Check status for catching up – shorts and overs
• Participate in partial stock takes
• Housekeeping of work area
• Any work related task as delegated by supervisor

Requirements:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Brights Induction (Service Excellence)
• 3 years cashier experience
• 2 years as Till Supervisor
• Ability to do cash-ups
• Good customer service skills
• Ability to communicate well with all staff and customers
• High attention to detail
• Ability to handle pressure
• Ability to communicate effectively (verbal & written)