Cape Town is South Africa’s oldest city, its second-most populous and an important contributor to national employment. It is the legislative capital of South Africa, the administrative and economic centre of the Western Cape, and Africa’s third-biggest economic hub.The City of Cape Town aims to ensure fast, effective service and communication with our pu...
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Oversees the administrative support functions for the Valuation Appeal Board (VAB), including scheduling meetings, conducting meetings, minutes, customer liaison and preparing of remuneration forms.
Creates and maintains the standard operating procedures (SOPs) for the Disputes Section.
Coordinates the preparations for the publication of valuation rolls, and the review, objection and appeal processes.
Develops and maintains administrative and query functionality in respect of valuation notices to customers.
Implements the necessary procedures and controls to facilitate effective communication between various stakeholders.
Monitors and updates the Valuation website information as required.
Oversees and provides guidance on the creation and execution of the bulk email process.
Creates and maintains the generic response document for the Disputes Section.
Undertakes quality assurance processes to ensure the accuracy of responses.
Oversees the generic email accounts for the section, provides guidance to staff about complicated queries.
Oversees the recording and capturing of legislated disputes for completeness and correctness.
Identifies training and skills deficit and ensures the necessary training and skills transfer is made available
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