QA and Product Administrator at iStore

Job Description

• At iStore, we’re more than just a retail environment — we’re a hub for innovation, technology, and exceptional customer experiences. As Africa’s largest Apple Premium Reseller, we pride ourselves on bringing world-class products and services to our customers while creating an environment where our people can grow, thrive, and do meaningful work.
• If you’re passionate about technology, driven by performance, and excited by the opportunity to be part of a fast-paced, customer-centric business, then iStore is where you belong.
• The QA & Project Support Administrator provides two critical functions across the eCommerce division: quality assurance of digital content and site experiences, and project coordination support to ensure the team's initiatives are tracked, documented, and delivered effectively. This is a newly created role within iStore’s eCommerce structure, designed to provide the division with a reliable operational backbone — someone who catches errors before they go live, keeps projects moving, and ensures the team has the administrative infrastructure it needs to operate at pace.
• The role suits a highly organised, detail-oriented individual who is comfortable moving between QA testing, project tracking, and administrative support within a fast-moving digital environment.

KEY RESPONSIBILITIES

Quality Assurance

• Conduct structured QA checks across all eCommerce sites and apps prior to the launch of new content, campaigns, promotional mechanics, product updates, and platform releases.
• Maintain a QA checklist framework for all key content and release types, ensuring a consistent and thorough approach to pre-launch sign-off across the division.
• Identify, log, and track defects and content errors using the team's bug-tracking or project management tool, following up with the relevant teams to ensure timely resolution.
• Perform cross-device and cross-browser testing for key site updates, ensuring a consistent customer experience across all supported platforms.
• Support the eCommerce team with catalogue QA, localisation checks, and periodic site audits.
• Maintain a clear record of all QA activity, providing a log of what was tested, what was found, and the resolution status of all identified issues.

Project Support & Administration

• Maintain and update the division's project tracker, ensuring all active initiatives are accurately documented with owners, deadlines, and status at all times.
• Coordinate project meetings across the eCommerce team, preparing agendas, capturing actions, and following up on outstanding items after each session.
• Support the Digital Delivery lead with the preparation of internal reports, performance summaries, and presentation materials.
• Assist in the onboarding of new team members by preparing documentation, setting up access, and coordinating induction logistics.
• Manage the eCommerce division's shared documentation, filing systems, and process libraries, ensuring all SOPs and reference documents are up to date and accessible.
• Act as a coordination point between the eCommerce team and external suppliers or agencies, tracking deliverables and flagging risks to the eCommerce Manager.
• Support the planning and logistics of key trading events, launches, and team activities as required.

SKILLS & EXPERIENCE REQUIRED

• 2–3 years of experience in a QA, project coordination, or digital administration role
• Strong attention to detail with a methodical and structured approach to testing and documentation
• Familiarity with project management tools such as Asana, Monday.com, Jira, or Trello
• Experience conducting content or functional QA in a digital or eCommerce environment
• Excellent organisational skills with the ability to manage multiple workstreams simultaneously
• Strong written communication skills for producing clear defect reports, meeting notes, and process documentation
• Proficient in Microsoft Office or Google Workspace, particularly Excel/Sheets and PowerPoint/Slides
• A proactive, can-do attitude with a willingness to support across a wide range of tasks

DESIRABLE

• Exposure to eCommerce platforms such as Magento or Shopify
• Familiarity with cross-browser and cross-device testing tools
• Experience in a fast-paced retail or digital commerce environment
• Portuguese language skills advantageous given market expansion plans