QA - Field Quality Intern - Durban at Defy Appliances

We are currently on a search for a  Field Quality Intern who will be responsible for group quality functions of Laundry, MDA and SDA products. All Field Quality related tasks related to Imports, Exports and Locally manufactured goods.

ESSENTIAL QUALIFICATIONS AND EXPERIENCE

• Matric
• BSc / BTech. in an Engineering Field – Mechanical Engineering / quality management as a preference
• Manufacturing or Automotive experience will be an advantage
• Experience within a Quality Assurance Department will be an advantage.
• Excellent Communication and Presentation skills
• Root-cause analysis
• Advanced Excel Skills

KEY RESPONSIBILITIES

• Perceived Quality (PQ) requirements standardisation & continuous improvement
• Monitor and stratify (Sales Returns) contributors
• Coordinate field trials of new and/or improved products
• Periodically audit production floor
• Monitor and achieve quality requirements in line with the Voice of the Customer (VOC)
• Prepare and issue Service Call Rate (SCR) report
• A Structured and Systematic Approach to resolving Field Complaints
• Assisting production with trouble shooting and problem solving
• Formally raising CAPA’s as per Customer complaints