Reactivations Agent at Ignition Group

Job Description

• The Reactivations Call Centre Agent is responsible for supporting internal customer servicing areas in the retention and alteration of active client policies. The Agent is responsible for contacting selected customers to present information and explain product offerings as part of IFS’ strategic focus on improving retention, retargeting and cross sell activities, explaining selected insurance products and associated benefits and prices, while answering any questions from customers. They ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence and ensure that adequate levels of knowledge on these areas held.

Responsibilities : 

• Understand selected products and services available to identified client segments.
• Meeting all KPI’s targets.
• Foster open communication through active listening.
• Ensure accuracy in all capturing activities.
• Address questions from clients.
• Explain selected policy or product features. 
• Effectively manage available the leads to maximize success rates.
• Ensure that all communication to customers is within agreed standards.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines. 
• Sales and customer services objection handling. 
• Must be skilled in client servicing and closing of prospective sales.

Job Requirements
Requirements:

• Matric / Grade 12 (Essential)
• Outbound call centre sales experience (minimum 6 months)
• Insurance policy servicing (advantageous)
• Insurance experience (advantageous)
• Criminal and credit clear (Essential)
• Computer literacy (Essential)
• Proficient in MS Word, Email and good typing speed (Essential)