Receptionist - Kimberley at South African Local Government Association

KEY PERFORMANCE AREAS

•  Ensure that the front desk is professionally managed at all times 
• Coordinate logistics, and boardroom meetings as indicated by requesting units 
• Provide secretarial support in terms of administration of records, collecting and forwarding the correct information to staff 
• Enhance, organise, and facilitate and manage external, internal calls and messages from visitors 
• Screen incoming calls 
• Assist and support other stakeholders and municipalities with information on their queries 
• Establish an independent reporting mechanism in respect of frontline tasks 
•  Assist with access control for entry into SALGA office 
• Monitor and manage visitors at the front desk 
•  Capturing and sending all telephone messages to staff members through the Electronic Messaging System 
• Updating and monitoring of the telephone list 
•  Any other responsibilities as an when required.

QUALIFICATIONS AND EXPERIENCE

•  Applicants must be in possession of a Matric with experience as a Receptionist, Client / Customer Service 
• Must have a Customer Service Relations certificate
• Worked in an office work environment.

CORE KNOWLEDGE, SKILLS, AND BEHAVIOUR

•  Good verbal and written communication skills 
•  Strong interpersonal relations skills 
•  Ability to handle difficult customers
•  Ability to screen calls and prioritize accordingly 
•  Ability to provide basic information to callers 
• Ability to handle pressure 
• Multi-tasking
• Computer literacy