Receptionist at National Treasury

Purpose of the Role

• To provide efficient and effective reception support services to the National Treasury employees and visitors.

Qualification/s Requirements

• A minimum Grade 12 is required; and
• Knowledge in reception, switchboard operation and office administration.

Key Performance Areas

Reception Services:

• Receive telephone calls, messages and direct them to the relevant stakeholders;
• Welcome, receive and direct clients to the offices of the meetings and provide relevant information when required;
• Operate office equipment and photocopiers and liaise with internal and external stakeholders; and
• Maintain and oversee the utilisation of visitor register.

Render an effective Reception Services:

• Monitor and control the movement of employees, visitors and contractors on the floor;
• Confirm host availability before directing visitors to the required floor and escort visitors to the waiting rooms;
• Notify relevant staff members of their guests’ arrival and monitor guests’ whereabouts while they are on the premises; 
• Answer telephone calls related to meetings, guests on the floor and visitors in the building; and
• Record staff members’ whereabouts, arrivals and departures when required. 

Escorting of Visitors:

• Escort visitors to consultation or conference rooms;
• Notify security at the main reception once visits are completed;
• Approach unauthorised persons found on the floor and request security assistance where necessary; and
• Ensure that visitors do not access restricted workstations or areas.

Maintain Reception Area:

• Maintain a clean and orderly reception area at all times;
• Receive and acknowledge correspondence;
• Manage and monitor the electronic booking system;
• Answer, screen and direct telephone calls;
• Support Floor Representatives during emergency situations; and
• Arrange and provide refreshments for meetings.