Receptionist- Pietermaritzburg at Investec

Description of the role 

• The Receptionist role serves as the front-of-house representative for Investec's Pietermaritzburg offices, ensuring a professional, seamless, and client-centric experience aligned to Investec's culture and brand. The role extends beyond traditional reception duties and provides critical operational support across Facilities, Office Administration, and Business Support functions. It acts as a central coordination point for client engagement, office logistics, and internal stakeholder support, ensuring the efficient day-to-day functioning of the office environment. The incumbent will support operations in both Durban and Pietermaritzburg as needed, helping to ensure business continuity, service excellence, and operational stability. The role also interfaces with various teams, assisting with administrative processes, client servicing requests, and system-based transactions where applicable. 

Key Responsibilities

Client Experience & Front of House

• Act as the first point of contact for clients and visitors, ensuring professional and welcoming experience.
• Manage reception area, switchboard, and visitor coordination
• Coordinate meeting rooms, boardrooms, and video conferencing facilities
• Oversee hospitality arrangements including beverages, catering, and client engagements

Office & Facilities Coordination

• Coordinate courier services, post, and deliveries in conjunction with service providers
• Manage stationery, groceries, and office consumables including stock control and ordering
• Liaise with Facilities and service contractors (cleaning, maintenance, building management)
• Monitor general office functionality including equipment, infrastructure, and service levels

Administrative & Financial Support

• Process and reconcile credit card transactions and petty cash
• Assist with procurement-related activities and payment requests
• Maintain records and support audit/compliance requirements where applicable

Coordination & Stakeholder Support

• Act as a central coordination point for internal teams (Banking, Wealth, Marketing, Facilities)
• Support client gifting, events, and engagement initiatives
• Assist with diary coordination, meeting logistics, and event support where required
• Ensure effective communication and coordination across business units

Additional responsibilities:

• Banking & Client Administration Support where required
• Support Private Banking and Wealth teams with administrative processes
• Handle client documentation including statements, confirmations, and account-related queries
• Manage card administration and custodianship functions
• Route and resolve client queries efficiently across departments

Qualifications, Experience and Skills

• Matric (Grade 12) – essential
• Relevant diploma or certification in Office Administration, Business Administration, or Facilities Management (advantageous)
• 3–5 years' experience in a receptionist, front-of-house, or administrative support role
• Experience within a corporate, banking, or professional services environment preferred
• Exposure to facilities coordination or office operations support is advantageous
• Experience working with internal systems and handling client-facing processes
• Strong interpersonal and client service skills
• Professional verbal and written communication
• High attention to detail and organisational ability
• Ability to multitask and manage competing priorities
• Strong administrative and coordination skills
• Financial administration experience (petty cash, reconciliations)
• Proficiency in systems such as MS Office and internal banking platforms (advantageous)
• Problem-solving skills and a proactive mindset
• Commitment to always maintaining confidentiality and professionalism