Receptionist - Western Cape at Hollard Insurance

Job Purpose

• Responsible for front desk reception and general administrative support, including indexing, filing, mail and courier handling, office supply coordination, and risk survey uploads. Supports branch administration and facilities, ensuring efficient operations and consistently delivering professional customer service to uphold the company’s image.

Key Responsibilities:

• Reception: Greet and assist visitors promptly, monitor visitor flow, and ensure a professional front-office environment that exceeds customer expectations.
• Telephone Management: Answer and transfer calls efficiently, handle complaints professionally, and deliver messages promptly.
• Office Administration: Manage mail and courier services, redirect queries, receive deliveries, assist with office supply orders, petty cash, and support underwriting and claims administration. Perform ad hoc tasks and load risk surveys.
• Customer Service: Deliver timely, professional service to all stakeholders, ensuring fair and respectful treatment.
• Communication: Maintain professional communication with internal and external parties, responding to queries within 4 hours.
• Processing: Capture data accurately and on time, adhering to quality standards.
• Process Improvement: Comply with all policies and procedures and actively seek opportunities for improvement.
• Variance Management: Meet company standards, implement corrective actions, and follow up on variances.
• Recordkeeping & Indexing: Keep all records and indexed documents accurate and up to date.
• Employee Development: Take ownership of personal growth and engage in regular career development discussions.

Required Knowledge and Experience    
Required Experience 

• At least 3 years’ Customer Service Experience / previous Frontline experience (face-to-face interaction)

Educational Requirements    

• Matric/Grade 12
• Relevant customer service certificate advantageous

Deadline:6th September,2025