Regional Credit Control Manager - Cape Town at Fidelity Services Group

Key responsibilities

• Manage department for billing cash allocations and collections aligned to support the overall organisational strategy
• Create a strategy around implementing change and continuous improvements
• Establish a culture and work environment within the department that is customer service focussed and focussed on process improvement
• Ensure proper control environment and compliance with applicable legislation including GAAP, Companies Act, Sarbanes Oxley, etc
• Develop and implements goals, policies, priorities and procedures related to reporting and processes within the debtors control environment and ensure that they are consistently applied.
• Train and development quality team
• Implement and manage effective debt management procedures wrt outstanding debts, debt write offs and debt collection
• Ensure Accuracy of National Customer database/records
• Ensure legal compliance and accurate record keeping
• Approve, monitor and maintain customer credit limits
• Manage and control existing customer account base to minimise credit risk of company
• Review and control new credit applications and propose credit to be granted
• Ensure Debtors and Sales Administration is performed effectively and timeously including authorisation of credit notes, processing of sales invoices and customer contracts timeously and accurately
• Dispute management – managing and responding to customer queries/disputes
• Generate appropriate daily, weekly and monthly reports on debtors
• Develop plans to improve Debtors Book
• Weekly analysis of credit notes to understand source and take action to reduce credit note quantity and value
• Determine the effectiveness of incentive schemes and recommend improvements where appropriate
• Creating strategy around implementing change and continuous improvements
• Liaise with relevant credit buro(s) and attorneys to manage the company’s credit book
• Generate appropriate daily, weekly and monthly reports on debtors
• Sign off and release credit notes as per DOA, analyse reasons and implement process improvements
• Master data management

Qualifications and experience:

• B Comm. degree or equivalent with specialization in finance
• Diploma in Credit Management Level 3 or equivalent
• Extensive knowledge of-applicable legislation
• 8-10 years’ experience in a Credit control department
• Experience in a centralized environment and system implementation will be advantageous
• Experience in Six Sigma/Lean/Process efficiencies will be advantageous
• Extensive experience in man