Regional Manager at CBRE Excellerate

About the role:

• The Regional Manager is responsible for ensuring organisational effectiveness by providing strong leadership and operational oversight across the Cleaning, Hygiene, Pest Control and Fumigation functions.
• The role focuses on service excellence, cost control, compliance, people management and client satisfaction while managing a high-value, multi-site portfolio within a highly commercial and sensitive environment.

KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS:

• Independently manage new client on-boarding and existing client off-boarding processes.
• Monitor site performance against service level agreements (SLAs) and proactively flag potential service risks.
• Provide professional security advice to clients by understanding site-specific risks, operational requirements, and contractual obligations.
• Build and maintain strong, professional relationships with clients through regular engagement, meetings, and communication to ensure satisfaction and contract retention.
• Effectively manage and resolve client complaints by investigating concerns, implementing corrective actions, and providing feedback to clients and internal stakeholders.
• Ensure that all contractual requirements are met at all times across allocated guarding contracts, in line with service level agreements and client expectations.
• Monitor service delivery performance and implement corrective actions where service gaps or non-compliance are identified.
• Manage and balance budgets within the allocated portfolio, ensuring cost efficiency and savings on soft costs.
• Control wages, chemicals and equipment costs to ensure site-level profitability.
• Ensure accurate and timely processing of wages within the allocated portfolio.
• Liaise effectively with internal departments to ensure seamless operational support.
• Lead and manage a large workforce across multiple sites, ensuring productivity and accountability.
• Provide industrial relations support, including handling discipline, grievances and performance matters.
• Develop and implement training programs to address operational and skills development needs

ROLE REQUIREMENTS

Qualifications;

• Matric (Grade 12) – essential
• Diploma in Business Management (Advantageous)

Experience:

• Senior Management experience in the Cleaning and/or Hospitality industry (Advantageous)
• Proven experience in highly commercial and sensitive markets (Compulsory)
• Experience managing large, multi-site workforces
• Demonstrated experience in client management, cost control and operational leadership

Core Competencies:

• Verbal and Written Communication Skills
• Strong strategic, Analytical and Management Skills
• Aptitude for accurately working with numbers and formulas
• Interpretation of numerical data, evaluating written reports and critically reviewing of information
• Ability to work under pressure and adhere to strict deadlines
• Attention to detail
• Ability to work as part of a team and also individually