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  • Posted: Jun 4, 2026
    Deadline: Jun 17, 2026
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  • CBRE Excellerate provide an integrated suite of high-quality real estate services across Africa and the Middle East, including facilities management, advisory & transaction services, project & development management, broking, valuations and property management (outside of South Africa) and will allow us to expand the self-delivery of integrated facilities ma...
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    Regional Manager

    About the role:

    • The Regional Manager is responsible for ensuring organisational effectiveness by providing strong leadership and operational oversight across the Cleaning, Hygiene, Pest Control and Fumigation functions.
    • The role focuses on service excellence, cost control, compliance, people management and client satisfaction while managing a high-value, multi-site portfolio within a highly commercial and sensitive environment.

    KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS:

    • Independently manage new client on-boarding and existing client off-boarding processes.
    • Monitor site performance against service level agreements (SLAs) and proactively flag potential service risks.
    • Provide professional security advice to clients by understanding site-specific risks, operational requirements, and contractual obligations.
    • Build and maintain strong, professional relationships with clients through regular engagement, meetings, and communication to ensure satisfaction and contract retention.
    • Effectively manage and resolve client complaints by investigating concerns, implementing corrective actions, and providing feedback to clients and internal stakeholders.
    • Ensure that all contractual requirements are met at all times across allocated guarding contracts, in line with service level agreements and client expectations.
    • Monitor service delivery performance and implement corrective actions where service gaps or non-compliance are identified.
    • Manage and balance budgets within the allocated portfolio, ensuring cost efficiency and savings on soft costs.
    • Control wages, chemicals and equipment costs to ensure site-level profitability.
    • Ensure accurate and timely processing of wages within the allocated portfolio.
    • Liaise effectively with internal departments to ensure seamless operational support.
    • Lead and manage a large workforce across multiple sites, ensuring productivity and accountability.
    • Provide industrial relations support, including handling discipline, grievances and performance matters.
    • Develop and implement training programs to address operational and skills development needs

    ROLE REQUIREMENTS

    Qualifications;

    • Matric (Grade 12) – essential
    • Diploma in Business Management (Advantageous)

    Experience:

    • Senior Management experience in the Cleaning and/or Hospitality industry (Advantageous)
    • Proven experience in highly commercial and sensitive markets (Compulsory)
    • Experience managing large, multi-site workforces
    • Demonstrated experience in client management, cost control and operational leadership

    Core Competencies:

    • Verbal and Written Communication Skills
    • Strong strategic, Analytical and Management Skills
    • Aptitude for accurately working with numbers and formulas
    • Interpretation of numerical data, evaluating written reports and critically reviewing of information
    • Ability to work under pressure and adhere to strict deadlines
    • Attention to detail
    • Ability to work as part of a team and also individually

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to CBRE Excellerate on excellerateservices.simplify.hr to apply

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