Relationship Manager at Barron

• The purpose of the Relationship Manager is to increase the company’s market share through proactively building relationships with current and new customers, communicating campaigns and providing customised solutions through upselling and cross-selling across the different categories.

Responsibilities

• Responsible for understanding customer’s business and identifying and preparing solutions that are catered for them by analysing sales metrics
• Communicate new campaigns to customers and work together with the customers to identify marketing opportunities
• Meet with customers to go through spend profile and work proactively with them to find opportunities that could move the customer into a new loyalty program level
• Conduct check-ins with customers whose spend is declining to establish the reason and to assist where possible
• Provide customers with training on new products
• Proactively build and nurture existing customer relationships to improve the overall customer experience
• Resolve customer queries / concerns or escalate if required

Qualifications

• Bachelor's degree or equivalent experience in Business

Knowledge

• Product Knowledge

Experience

• 3 to 5 years' experience as a Key Account Manager
• Wholesale / Retail Clothing and apparel industry

Skills

• Excel
• ERP system - MS D365 is desirable
• Communication skills
• Problem solving
• Interpersonal skills

Reports to

• Area sales Manager