Retail Store Manager at adidas Group

Job Purpose

The Store Manager will be responsible for the day-to-day management of the retail store. The Job responsibilities include the co-ordination and recruitment, training and management of staff, receiving of stock, merchandising, stock loss prevention, controlling expenses and management of all areas of store operations. The Store Manager is also responsible for establishing and maintaining excellent levels of customer service within the store. The incumbent must display sound problem solving and decision-making abilities and is an excellent manager of people with sound leadership skills. The store manager has an outstanding performance track record and is able to effectively lead others towards the achievement of specific business results.

Essential Duties And Responsibilities

• include the following. Other duties may be assigned.

Business management

• Manage the store in line with all company regulations in order to fulfill the potential of the retail outlet in terms of sales volumes, targets, turnover and profitability
• Plan, forecast, report on sales, costs and business performance as is required
• Implement the prescribed company merchandising strategy and activities
• Implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, and ergonomics for customers
• Manage costs and overheads, all factors affecting the profitability of the store
• Manage, maintain and report as necessary all merchandise/non-merchandise stock
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the company
• Manage and maintain effectiveness of IT and other essential in-store systems

People management

• Manage the store staff members, including recruitment, training, motivation and development of staff
• Compiling work schedules, ensuring that the store is always adequately staffed
• Implement the performance management system for all staff members
• Develop own skills and capability through on-going training

Customer Service

• Establish and maintain a culture of excellent customer service throughout the store
• Resolves customer complaints regarding sales and service promptly and amicably
• Liaise with and resolve problems with the store landlord as and when required
• Manage upkeep and condition of all equipment, fixtures of shop premises

Qualifications

• Matric Certificate equivalent

Experience

• 3+ Experiance in a Retail Store Manager Role

Skills And Abilities

• Ability to interpret documents such as safety rules, operating and maintenance and procedure manuals
• Ability to write routine reports and correspondence
• Anility to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to use Ms Word, Excel, Outlook and point of sale systems
• Ability to Communicate effectively in English, both written and Oral
• Ability to excercise good judgement and decision making skills
• Excellent verbal and written communications skills