Sales Administrator - Shakaskraal at PepsiCo

Job Description

• Managing opening of customer accounts, following up with customers for administrative purp[oses and provide troubleshooting assistance for order, account statuses and other problems.
• Adhere to daily deadlines, policies and procedures
• Drive internal processes to ensure optimal customer service
• Direct feedback from customers and escalate issues to necessary departments when necessary.
• Compiling Sales Reports daily, weekly and monthly as required.
• Verifying customer information, checking and correcting price differences.
• Provide administrative support to ensure that sales targets are met – this includes receiving and splitting of marketing merchandise to various sites.
• Contacting customers to answer queries and obtain missing information.
• Develop and maintain filing systems so as to maintain sales records, prepare reports and provide information when requested.
• Serve as custodian for employee SMS system
• Identify and recommend improvements to working procedures in order to enhance efficiency and the working environment.
• Health, Safety, Security and Housekeeping control in area of responsibility.

Qualifications

• Grade 12 / Matric / Senior Certificate minimum

• Tertiary qualification within Sales, Finance or marketing would be advantageous

Knowledge / Skill

• Computer literacy essential (Microsoft Excel and Word) with a sound understanding of Excel
• Good communication skills
• Good inter-personal skills
• Strong administration skills
• Extremely high organization skills and ability to multi-task/prioritize
• Strong sense of urgency and ability to meet deadlines
• Ability to carry out procedures quickly and efficiently with minimal supervision
• High level of attention to detail

Experience

• Minimum 2 – 3 years administration experience
• Sales/Financial/Marketing experience preferred

Competencies

• Drive for results
• Strong attention to detail, accuracy and dependability
• Able to work to a plan/routine
• Able to work under pressure
• Demonstrate Respect for others
• Customer Driven / Service orientated
• Demonstrate Initiative