Sales and Marketing Co-Ordinator (Cape Town) at Sun International

Job Purpose

• Responsible for administrative and operational support to the Head of Sales and Marketing, Marketing Manager and Sales Team. 
• This role is key in ensuring the smooth execution of daily sales activities, maintaining efficient communication with clients and supporting the hotel’s overall sales and marketing objectives. 
• The ideal candidate is detail oriented, highly organized and customer focused, with the ability to balance multiple priorities in a fast-paced environment.

Key Performance Areas

• Assist the Sales Manager with proposals, contracts, rate loading, and client correspondence
• Coordinate site inspections, client hosting, and sales event logistics
• Maintain up-to-date client databases, contact lists, and CRM accuracy.
• Track sales leads and support pipeline management by updating key sales reports
• Assist in the coordination and rollout of marketing campaigns, activations, and brand initiatives.
• Maintain a content calendar and coordinate the delivery of approved marketing assets across digital and print platforms
• Liaise with designers, printers, and content creators to ensure timely delivery of marketing materials
• Ensure all marketing and sales materials adhere to POPIA, CPA, and brand guidelines
• Track and manage image rights, licensing agreements, consent forms, and supplier contracts
• Maintain an archive of approved marketing materials and audit trails for compliance checks
• Compile weekly and monthly sales and marketing reports from CRM, Google Analytics, and social platforms
• Track campaign and event metrics to support ROI analysis
• Prepare performance dashboards and highlight key trends for management review
• Schedule internal meetings, take minutes, and track action items
• Coordinate department budgets, invoices, purchase orders, and supplier payments
• Maintain an organised system of departmental files, briefs, and contracts.

Requirements

Education

• Grade 12
• Diploma in Marketing

Experience 

• 3 years’ experience in sales or administrative role – ideally within the hospitality industry
• Strong organizational and multitasking skills with high attention to detail
• Excellent communication skills (written and verbal)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience in systems and hotel sales software (Opera) is an advantage
• Customer service mindset with a proactive approach

Work Conditions and special requirements

• Ability to work shifts that meet the operational requirements

Skills and Knowledge

• Decision-making
• Analytical skills
• High level of accuracy and attention to detail
• Influencing others
• Controlling and directing resources
• Professional communication skills
• Team player to support multiple leaders
• Ability to handle confidential information with discretion
• Adaptability and willingness to take initiative