At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
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This role will be responsible for managing all aspects of contract renewals for the medium business segment.
As such the key responsibilities will include ensuring customer retention and renewal revenue targets are met and exceeded on annual customers, through solid collaboration across internal lines of business and, externally with customers and Sage Business Partners, via digital communication.
You will establish yourself as a trusted advisor and accountable for the identification of growth opportunities in collaboration with business partners and their customer base
Key Responsibilities
Ensure Business partner/ customer queries are responded to within the specified turnaround time via digital responses
Deliver revenue performance and operational outcomes in line with budgetary expectations and performance KPI’s
Build strong alliances with Business Partners to facilitate successful 90-day planning around linked renewals
Establish strong collaboration with sales teams, providing regular insight on assigned customers and assisting to identify opportunities for incremental revenue
Align, Influence, and manage across lines of business to drive business value and ensure prompt resolution of escalated issues
Develop and maintain strong professional relationships with customers and Business Partners to ensure customer satisfaction and retention
Provide accurate and timely forecasting for monthly, quarterly, and annual performance, including risk and opportunity analysis
Other duties as required from time to time (Customer nurture campaigns etc)
Play an integral role in supporting the company’s cloud migration strategy
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